WINNIE NJERI MUGWERU
Administrative Assistant
Summary
LANGUAGES : FLUENT ENGLISH AND KISWAHILI
PROFFESSIONAL SUMMARY
Highly-effective Front Desk Manager possessing strong knowledge of Computer skills and exceptional customer service skills. Enthusiastic, friendly and personable character with excellent organization and efficiency.
Overview
8
8
years of professional experience
23
23
years of post-secondary education
Work History
Front Office
OSTRICH SCALES LIMITED
01.2021 - Current
- Order all the required office supplies
- Warmly greet and welcome clients
- Arrange meetings
- Answer client's questions
- Answer all incoming calls and keep messages
- Prepare Quotations and Invoices using CRM
- Sort emails according to the urgency and respond
- Monitor office supplies and place orders when necessary
- Proper Filing of documents
- File company's NHIF,NSSF, VAT, WVAT.
- Maintained tidy reception area
Front Office
MIKE CYBER CAFÉ
01.2020 - 12.2020
- Passport application
- Taking Passport photos
- Typing
- Printing Documents
- Scanning
- Photocopying
- Laminating documents
- Email Services
- I-tax services
Intern
ATTACHMENT, Kenya News Agency
07.2017 - 11.2017
- Following up on Case Proceedings in Courts
- Writing Articles
- Worked productively with team members to achieve common goals.
- Made positive contributions to team and workplace, consistently exceeding expectations.
- Identified and resolved issues using critical thinking and problem-solving skills.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Communicated ideas and information clearly and concisely, both verbally and in writing
Front Office
EMBU CYBER DIGITAL SERVICES
04.2016 - 09.2016
- Binding documents
- Printing Documents
- Scanning
- Laminating documents
- Photocopying
- Email Services
- Filling Returns of KRA
- Handled money for customers and visitors.
- Kept reception area clean and neat to give visitors positive impression of the company.
Education
Diploma - Advertising and Public Relations
KENYA INSTITUTE OF MASS COMMUNICATION
08.2016 - 07.2018
Kenya Certificate of Secondary Education -
KIRIAINI MIXED SECONDARY SCHOOL
05.2012 - 11.2015
Kenya Certificate of Primary Education -
KAGANJO PRIMARY SCHOOL
01.2003 - 11.2020
Skills
COMPETENCIES/ STRENGTHS
Good Communication Within an organization
Answering phone calls
Customer service
Listening &Communication
Emailing
Attention to Detail
Computer Skills
Problem-solving
Good Customer relations
Teamwork skills
Languages
English
Fluent
Swahili
Fluent
References
References available upon request.
Timeline
Front Office
OSTRICH SCALES LIMITED
01.2021 - Current
Front Office
MIKE CYBER CAFÉ
01.2020 - 12.2020
Intern
ATTACHMENT, Kenya News Agency
07.2017 - 11.2017
Diploma - Advertising and Public Relations
KENYA INSTITUTE OF MASS COMMUNICATION
08.2016 - 07.2018
Front Office
EMBU CYBER DIGITAL SERVICES
04.2016 - 09.2016
Kenya Certificate of Secondary Education -
KIRIAINI MIXED SECONDARY SCHOOL
05.2012 - 11.2015
Kenya Certificate of Primary Education -
KAGANJO PRIMARY SCHOOL
01.2003 - 11.2020