Winnie Mwaniki
Summary
I am a professional business development manager with significant track record in Sales, project management, relationship management, contract negotiations, customer support service, market research & analysis, strategy formulation & implementation, Logistics & supply chain management and corporate Aviation/Marketing industry. I am highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Strong ability to drive profits, control costs and achieve continuous process improvement.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
General Manager
AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL
04.2021 - Current
- Relationship and service level agreements management of both new andexisting customers
- To ensure and accelerate sales growth for the entity by ensuring targets
- Establish, maintain and expand the client database
- Closing new business deals by coordinating requirements; developing andnegotiating contracts; integrating contract requirements with businessoperations Planning international flights, airport transfers and hotel bookings both locallyand regionally and internationally
- Organizing conferences and events
- Training ICRC staff on the various Global Business Travel products including
- Neo, connect profile, Expert Auditor to mention a few
- Handling customer complaints and queries
- Organizing repatriation flights for travellers stranded in war zone areas andcountries that are under lockdown
- Promoting and marketing the business
- Researching rates and discounts within the travel industry to maintaincompetitive rates and deals
- Experienced in advising on currency, visas, health and passports issues
- Guide corporates in formulating their travel policy whilst enlightening them onrevenue related - value propositions
- Achievements: Built and maintained loyal, long-term customer relationships through effectiveaccount management and rapport building
- Sourced and developed sales leads to increase client base
- Promoted revenue by analyzing profitability and key metrics
- Boosted profit opportunities, analyzing cost, contract performance and risk forcorrective action
- Achieved productivity improvements while enhancing quality controloperations to reduce overhead
- Maximized revenue by identifying key long-term growth initiatives
- Key Global accounts: ICRC Africa World Bank Africa COCA-COLA Africa Mackenzie Africa UNILEVER Ericson Africa Standard Chartered Bank.
Key Sales Account Manager
ROYAL HOTEL
01.2020 - 03.2021
- Responsible for Managing Top Key customers, Global Corporates, Regional
- Corporates and Local Corporates contracts
- Involved in customer acquisition, contract negotiations and formulation ofactions to ensure they achieve the set objectives, process definition andimplementation of services and operational management Drive sales objectives in Embu, Nairobi & within Kenya region Analyzing and evaluating sales coverage, market size, competitors' share andproducts preference and spear head the same into the market hence sell valueto the customers Report on CRM the daily activities and highlight those aiding in strategyachievement and action formulation This includes, marketing actions, pricing strategies and customer servicerelated actions Act as a liaison between the clients and the back office to see through solvingof any issues arising Foster partnerships and maintain relationships withcustomers with an aim to benefit the Royal hotel Achieving overall sales performance indicators i.e Targets, collection volumesand profits by distributing the target amongst the clients and ensuring theyachieve the same
- Achievements: Attained an average of 106% of the PY revenue
- Surpassed sales and customer service targets, consistently exceedingestablished KPIs
- Led collaboration efforts with the Field Sales Team to improve marketcoverage
- Established close professional relationships with sales teams in other regions tosupport and facilitate inbound and outbound cross-border sales opportunities
- Provided finance department with prompt and accurate information aboutsales to help with accurate forecasting and invoicing.
Project
TULLOW OIL KE
07.2018 - 12.2019
- Involved in the Project Management for drilling operations
- Planning with Microsoft Project 2013 Involved in planning, execution and monitoring marketing projects, ensuringtimely delivery and successful outcomes
- Ensuring compliance with health and safety legislation and licensing laws.
Aviation Manager
TULLOW OIL KE
07.2011 - 07.2018
- Review of travel plan claims and supporting documentation for completeness,accuracy, reasonableness, validity, and conformity with IATA Rules Audits localairlines, local hotels & Rig camping tents, food vendors and vehicles to ensurethey are compliant with the Tullow oil standards Training and supervising Tullow Oil contractors to comply with the setcompany standards and procedures Planning Evacuations of Tullow Oil staff and contractors on need basis Conferences and Events Management
- Coordinate transportation with external contractors
- Formulation of operation and administrative procedures to streamlineprocesses
- Stock control using data to record movement of goods
- Create and manage budgets for improved cost control.
Education
Bachelor of Business and Tourism Management -
Makerere University
01.2006 - 12.2010
PMP, Prince2 - Project Management
Koenig University
Dubai 01.2017 - 06.2017
Fundamental of Oil and Gas -
Nairobi
03.2014 - 12.2014
Skills
- Sales and Marketing Strategy Development
- Project Coordination
- Rapport building & Relationship management
- Negotiation skills with a high ability to close favourably on Contracts
- Strategy Formulation and Implementation
- Operations management
- Cost control and budgeting
- Business marketing
- Training and development
- Revenue growth
- Networking and collaboration
Interests
HOBBIES:, Enjoy traveling and actively participate in fitness.
Timeline
General Manager
AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL
04.2021 - Current
Key Sales Account Manager
ROYAL HOTEL
01.2020 - 03.2021
Project
TULLOW OIL KE
07.2018 - 12.2019
PMP, Prince2 - Project Management
Koenig University
01.2017 - 06.2017
Fundamental of Oil and Gas -
Nairobi
03.2014 - 12.2014
Aviation Manager
TULLOW OIL KE
07.2011 - 07.2018
Bachelor of Business and Tourism Management -
Makerere University
01.2006 - 12.2010
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