Summary
Overview
Work History
Education
Skills
Certification
Projectsandachievements
Referees
Timeline
Generic

Winnie Wanjiku

Network Operations Center Team Leader
Nairobi, Nairobi Province

Summary

Experienced network engineering professional with a strong focus on optimizing network operations and delivering resilient, high-performing solutions for internet service delivery. Proven track record in leading network expansions, implementing robust monitoring tools, and spearheading impactful projects that enhance network reliability and scalability. Notable achievements include achieving ISO 9001 certification, completing advanced Mikrotik certifications (MTCNA and MTCRE), and overseeing FTTS redundancy and hotspot installations across Kenya. Seeking to leverage technical expertise to drive innovation, enhance customer satisfaction, and optimize network infrastructure in dynamic environments.

Overview

8
8
years of professional experience
2017
2017
years of post-secondary education
5
5
Certifications
2
2
Languages

Work History

NOC Team Leader

Mawingu Networks
02.2023 - Current
  • Led network operations for the expansion into 30 counties, reaching 19,500 subscribers and managing over 100 towers.
  • Designed and implemented the company BSS/OSS IT Roadmap, 24/7 NOC operations, and a dedicated call center.
  • Oversaw the installation and maintenance of critical monitoring tools, including SolarWinds,PRTG,Zabbix,The Dude,Smokeping,Unifi Controller,Aircontrol ,SmartOLT and Omada TPlink.Servers, enhancing network management and device tracking.
  • Oversaw Fiber FTTH and FFTS Implementation and implementation in Isiolo and Garissa.
  • Developed a network device naming convention for seamless device identification across the infrastructure
  • Improved operational efficiency by configuring SMS and Telegram alerts for proactive issue management
  • Championed employee engagement through leadership of a Social Culture Team, organizing monthly activities to boost team morale
  • Delivered technical support and ensured timely resolution of customer issues within SLA agreements
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered 12 team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

NOC Engineer

Mawingu Networks
01.2017 - 01.2023
  • Monitored network infrastructure performance using tools such as Zabbix, SolarWinds, and PRTG, ensuring 99% uptime
  • Managed incidents, resolving fiber cuts, hardware failures, and software malfunctions, while maintaining detailed logs in ticketing systems
  • Performed preventive maintenance, including firmware updates and configuration backups, optimizing system performance
  • Created and maintained network documentation, including diagrams and SOPs for troubleshooting and processes
  • Collaborated with customer support teams to address escalations and effectively communicate solutions
  • Conducted proactive bandwidth and log monitoring to predict failures and recommend capacity optimization measures
  • Provided advanced technical support for field engineers and coordinated with upstream providers to ensure seamless operations
  • Optimized network infrastructure through routine maintenance, configuration updates, and hardware upgrades.
  • Collaborated with cross-functional teams to streamline communication and enhance overall efficiency.

Education

Bachelor of Science - Information Technology

Murang'a University of Technology
Muranga
07-2017

Skills

Networking protocols (TCP/IP,LAN/WAN,BGP, OSPF, MPLS,VPN)

Certification

Mikrotik Certified Network Associate (MTCNA), Mikrotik, 2024

Projectsandachievements

  • Spearheaded the implementation of FTTS redundancy, ensuring seamless service delivery during outages.
  • Led a nationwide hotspot installation project across Kenya, connecting underserved communities.
  • Achieved ISO 9001 certification, enhancing operational efficiency and customer satisfaction.
  • Achieved Lean Six Sigma Yellow Belt Certification to leverage efficiency and eliminate variations in the management of day to day process execution.

Referees

1. Paul Kagiri

    Head of Network Operations

    Mawingu Networks 

    paul.kagiri@mawingu.co

    0713735675


2.David Wangombe 

    Director of Technology

    Wanderport Africa LLC

    0729798145


3.Fredrick Macharia
   CEO and Founder

   VGG
   0726917627



Timeline

Lean Six Sigma Yellow Belt Certified

09-2024
Mikrotik Certified Network Associate (MTCNA), Mikrotik, 2024
07-2024
Mikrotik Certified Routing Engineer (MTCRE), Mikrotik, 2024
07-2024

NOC Team Leader

Mawingu Networks
02.2023 - Current

Building Wireless Community Networks

05-2019

ISO 9001:2015 Quality Management Systems Transition, Change and Impact Awareness

05-2017

NOC Engineer

Mawingu Networks
01.2017 - 01.2023

Bachelor of Science - Information Technology

Murang'a University of Technology

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Winnie WanjikuNetwork Operations Center Team Leader