Winnie Wambui Giathi

Duties and Responsibilities

• Ensuring clients make the most of the systems provided by making periodic visits to create personal connection
• Data analysis and organization
• Providing training at branch level to the operators and branch managers
• Setting up a mailing strategy of the reports to the senior managers
• Providing insights on the operations and providing suggestions on best practice based on the data from the reports on a monthly basis
• Identification of client needs and wants.
• Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
• Strengthened client relationships through regular communication and effective problem solving.
• Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Used statistical methods to analyze data and generate useful business reports.
• Improved decision-making processes with accurate data analysis and visualization techniques.
• Utilized data visualization tools to effectively communicate business insights.
• Provided technical support for troubleshooting analytics and reporting issues.
• Streamlined workflow processes by implementing effective project management strategies for timely delivery.

• Queue management software installation, testing and configuration
• Project management
• End user training
• End user support
• Software and hardware Troubleshooting
• System monitoring and checks
• Database administration and management
• Data analysis for client decision making.

• An interaction and understanding of Office 365
• Interaction with domains
• End user technical support
• Office supporting software installation, training and support
• Network troubleshooting
• Information technology resource allocation
• System checks and maintenance.