Winnie Wainaina
Nairobi, Nairobi Province,30
Summary
Dedicated Housekeeping Room Attendant at Thika, skilled in bathroom maintenance and customer service. Enhanced guest satisfaction through meticulous room presentation and efficient task completion. Recognized for maintaining high cleanliness standards and fostering positive guest relations, contributing to a welcoming atmosphere and improved overall guest experiences.
Overview
2026
2026
years of professional experience
Work History
Housekeeping Room Attendant
Thika
2025 - Current
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Washed and put away kitchen dishes, utensils and glassware.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Responded to requests from patrons for linens and toiletries.
Education
Associate of Applied Science - Science Education
MERU NATIONAL POLYTECHNIC
MERU08-2024
Skills
- Bathroom maintenance
- Carpet cleaning
- Vacuuming and sweeping
- Folding clean laundry
- Window washing
- Window cleaning
- Maintenance coordination
- Energy conservation
- Dusting surfaces
- Customer service
- Health and safety
- Chemical handling
- Guest relations
Languages
English
Upper intermediate (B2)
Timeline
Housekeeping Room Attendant
Thika
2025 - Current
Associate of Applied Science - Science Education
MERU NATIONAL POLYTECHNIC