Winnie Wachira
Juba
Summary
Dynamic House Manager with a proven track record at INTERSAT, enhancing productivity through innovative housekeeping practices and exceptional organization. Skilled in staff training and preventive maintenance, I fostered a positive environment while managing budgets and events, ensuring seamless operations and high resident satisfaction.
Overview
4
4
years of professional experience
Work History
House Manager
INTERSAT
07.2023 - 08.2025
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
Receptionist Administrator
Serena Hotel
02.2022 - 06.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Waitress
Serena Hotel
04.2021 - 01.2022
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
Education
High School Diploma - Secretariat/Receptionist
Homeland College Isebania
ISEBANIA,KENYA 11.2013
Skills
- Calendar management
- Preventive Maintenance
- Exceptional organization
- Staff training
Languages
Arabic, English & Swahili
Upper intermediate (B2)
Timeline
House Manager
INTERSAT
07.2023 - 08.2025
Receptionist Administrator
Serena Hotel
02.2022 - 06.2023
Waitress
Serena Hotel
04.2021 - 01.2022
High School Diploma - Secretariat/Receptionist
Homeland College Isebania
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