Winnie Ouma
Nairobi ,Kenya
Summary
Skilled IT professional with background planning system testing to strengthen current processes. Proven track record of capturing impressive insights to fuel business results. Confident communicating with technical and non-technical audiences to influence decision-making. Critical thinker championing best practices. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
3
3
years of professional experience
Work History
Machine Learning Data Associate
Sama Ltd Company
Nairobi, Kenya
01.2021 - 12.2022
- Completed duties to deliver on targets with accuracy and efficiency.
- Completed customer orders with speed and accuracy.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Delivered services to customer locations within target timeframes.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Designed digital and print materials to engage audiences.
- Identified bugs, risks and anomalies, applying action to prevent reoccurrence.
- Oversaw focused testing processes to capture meaningful insights into current processes.
Movie Shop Attendant
Self Employment
Nairobi , Nairobi
01.2020 - 01.2021
- Promoted customer loyalty scheme at checkout.
- Delivered personalised customer service with a smile to promote return custom.
- Organised displays to promote inventory and encourage customer purchases.
- Served customers to drive sales and deliver top-quality experiences.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Generated Key Performance Indicator reporting to drive better performance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored and updated stock levels and inventory databases.
Education
Diploma - Information Technology
Kips Technical College
Nairobi 06.2023
Certificate - Artificial Intelligence
Samasource School
Nairobi 01.2021
Kenya Certification Of Secondary Education -
Thurdibuoro High School
Kisumu11.2016
Skills
Communication skills
Google Workspace
Strategic Planning
Automation knowledge
Quality Control
Data Entry
Microsoft Office
Data acquisition
Visual merchandising proficiency
Customer relations
Excel proficiency
Analytical
Written and verbal communication skills
Telephone skills
Customer needs analysis
Referees
Jeniffer Aloo
Sama Company
Team lead
+254715847448
Benson O. Akelo
Webline Technologies
+254706072448
Timeline
Machine Learning Data Associate
Sama Ltd Company
01.2021 - 12.2022
Movie Shop Attendant
Self Employment
01.2020 - 01.2021
Diploma - Information Technology
Kips Technical College
Certificate - Artificial Intelligence
Samasource School
Kenya Certification Of Secondary Education -
Thurdibuoro High School