WINNIE MUKAMI
Travel and Tourism Agent
1055 Ruiru
Summary
Highly motivated and skilled Tour Agent with experience in customer service and travel management. Proven ability to handle front office operations, manage large client volumes, and prepare detailed travel itineraries. Demonstrated success in increasing bookings and improving office productivity through effective communication and organization.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Brand Ambassador
SC Johnson's
10.2024 - 12.2024
- Met and Surpassed set sales goals.
- A good brand representative, storyteller, and cultural influencer.
- A strategic planner and seller.
- Contributed to the economic growth of the companies.
- Improved my customer engagements leading to customer satisfaction and loyalty.
- Increased sales by 10%
Brand Ambassador
African Originals
04.2025 - Current
- Met and Surpassed set sales goals.
- A good brand representative, storyteller, and cultural influencer.
- A strategic planner and seller.
- Contributed to the economic growth of the companies.
- Improved my customer engagements leading to customer satisfaction and loyalty.
Tour Consultant Intern
Kairi Tours and Travels
08.2023 - 11.2023
- Managed front office operations by welcoming over 50 clients daily, responding to inquiries, and ensuring smooth service delivery.
- Handled over 100 client calls and emails weekly, achieving a 90% satisfaction rate.
- Assisted in preparing travel itineraries, pricing, and bookings, securing over 20 successful tour packages.
- Conducted cost analysis for tour packages, contributing to a 15% increase in bookings.
- Performed administrative tasks including filing, data entry, and record management, improving efficiency by 10%.
- Supported team members with administrative tasks, enhancing office productivity by 20%.
Education
Diploma in Managing the Travel Business - Tourism And Travel Management
International Air Transport Association- IATA
Online-Canada07-2024
Certificate in Managing the Travel Business - undefined
East African College of Aviation (EASA)
07.2024
Diploma in Travel and Tourism Consultant Level - Tourism And Travel Management
International Air Transport Assosiation-IATA
Online-Canada09-2023
Certificate in Travel and Tourism Consultant - undefined
East African College of Aviation (EASA)
09.2023
Diploma in Foundation in Travel and Tourism with Galileo - Tourism And Travel Management
International Air Transport Assosiation-IATA
Online-Canada04-2023
Certificate in Travel and Tourism Foundation - undefined
East African College of Aviation (EASA)
01.2023
Certificate in Computer Studies - undefined
Kenya Institute of Management
06.2022
Kenya Certificate of Secondary Education (K.C.S.E) - Secondary Education
Gatero Girls High School
Nyahururu, Laikipia, Kenya04-2022
Kenya Certificate of Secondary Education (K.C.S.E) -
Gatero Girls High School
Kenya Certificate of Secondary Education (K.C.S.E) -
Gatero Girls High School
Skills
Customer Service Expertise
References
Available upon request
Timeline
Brand Ambassador
African Originals
04.2025 - Current
Brand Ambassador
SC Johnson's
10.2024 - 12.2024
Tour Consultant Intern
Kairi Tours and Travels
08.2023 - 11.2023
Certificate in Managing the Travel Business - undefined
East African College of Aviation (EASA)
Certificate in Travel and Tourism Consultant - undefined
East African College of Aviation (EASA)
Certificate in Travel and Tourism Foundation - undefined
East African College of Aviation (EASA)
Certificate in Computer Studies - undefined
Kenya Institute of Management
Diploma in Managing the Travel Business - Tourism And Travel Management
International Air Transport Association- IATA
Diploma in Travel and Tourism Consultant Level - Tourism And Travel Management
International Air Transport Assosiation-IATA
Diploma in Foundation in Travel and Tourism with Galileo - Tourism And Travel Management
International Air Transport Assosiation-IATA
Kenya Certificate of Secondary Education (K.C.S.E) - Secondary Education
Gatero Girls High School
Kenya Certificate of Secondary Education (K.C.S.E) -
Gatero Girls High School
Kenya Certificate of Secondary Education (K.C.S.E) -
Gatero Girls High School