Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Certification
Languages
Timeline
Work Availability
Generic

Winnie Moraa Oyaro

Summary

With over 9 years of dedicated experience in marketing and communications across diverse organizational roles, specializing in crafting and executing innovative strategic plans that drive positive business outcomes and community impact. Expertise includes conceptualizing, developing, and implementing robust brand and communication strategies that align with business goals. Proven track record in creating compelling content for digital and traditional media platforms, enhancing customer engagement and brand loyalty. Skilled in leveraging market insights and analytics to inform strategy and maximize ROI, contributing to the establishment of impactful and enduring brands.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Development Manager

City Eye Hospital
01.2024 - Current

Strategic Planning and Execution: Developed and implemented business strategies to enhance hospital visibility and attract new patients.
• Brand Management: Maintained and enhanced the hospital's brand image through consistent messaging, design, and patient experience initiatives. Ensured alignment of all marketing materials with brand guidelines and values.
• Market Research and Analysis: Conducted regular market research to identify trends, opportunities, and competitive activities. Analyzed data to inform marketing strategies and improve service offerings.
• Patient Engagement and Communication: Developed programs to enhance patient engagement and satisfaction. Managed communication channels including social media, email marketing, and the hospital's website.
• Partnership and Collaboration: Built and maintained relationships with key stakeholders such as medical professionals, corporate, insurances, and other facilities,

Responsible for developing and executing strategic business plans to enhance hospital's visibility and attract new patients

  • I oversee brand management, market research, patient engagement, and collaborative partnerships to ensure effective communication and growth.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Developed customize solutions for clients based on deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Establishment of relationships with key decision-makers within customer's organization to promote growth and retention.
  • Analyzed performance metrics to identify areas for improvement and implement corrective actions.

Head of Whiteboard-Creative/Experiential/Marketing Arm

Brand Strategy Design Group
08.2022 - 12.2024
  • Responsible for developing and executing comprehensive strategy to enhance company's brand, attract and retain customers, and ensure positive customer experience
  • My duties lie in coming up with unique and immersive brand experiences that resonate with clients and their target audiences
  • This is intersection of marketing, creative design, and customer engagement, aiming to create lasting and memorable brand interactions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.

(HOD) Marketing and Communication, Customer Experience and Business Development

Guru Nanak Sikh Hospital
03.2020 - 03.2022
  • Communication Strategy Development: Developed and implemented comprehensive communication plans for both internal and external stakeholders, aligning with corporate identity and mission.
    • Content Creation and Management: Managed social media content calendars, internal publications, and digital signage content. Created various content formats including videos, tutorials, and testimonials to engage audiences.
    • PR Strategy and Campaign Development: Developed and executed PR strategies to increase awareness, generate interest, and differentiate the organization in the competitive healthcare market. Created major campaigns and ROI reports to enhance brand visibility.
    • Brand Management and Customer Engagement: Implemented communication strategies to build customer loyalty, promote brand awareness, and enhance stakeholder engagement and donor relations.
    • Media Relations: Managed media relations, including writing news releases, handling media inquiries, and maintaining media databases. Leveraged relationships to expand business scope and drive metrics through PR, fundraising, and strategic campaign opportunities
  • Direct brand management, PR, media relations, corporate positioning, product launches, advertising, sales collateral and marketing

Senior Communications Executive

MP Shah Hospital
06.2018 - 02.2020
  • • Develop and Implement Communication Strategies: Created and executed strategies to enhance customer loyalty programs, increase brand awareness, and promote the organization's role as a social service provider.
  • Manage On-Site Evaluations and Surveys: Led on-site evaluations, internal audits, and customer surveys to gather insights and improve operational efficiency.
  • Project Leadership and Data Analysis: Led projects, analyzed data, and identified opportunities for operational improvements and service enhancements.
  • Public Relations and Media Management: Managed a public relations agency, ensuring alignment of metrics and strategies across marketing activities. Oversaw media relations, including content creation and distribution, and maintained media kits.
  • Event Management and Brand Development: Coordinated communications for events ranging from launches to seminars, ensuring alignment with corporate marketing strategies. Developed and maintained a strong brand identity to enhance customer loyalty and brand awareness

Brand and Marketing Manager

Highlands Creamers and Foods Limited
01.2017 - 05.2018
  • Product Management and Brand Positioning: Provided expertise in product management, advising on brand positioning, marketplace research, and consumer insights to enhance corporate marketing strategies.
  • Corporate Communications and PR Campaigns: Managed corporate communications and supported public policy initiatives through the development and execution of effective PR campaigns.
  • Crisis Management and Communication Planning: Led the team in developing and coordinating crisis management plans, ensuring effective communication during challenging situations.
  • KPI Development and Communication Effectiveness: Developed key performance indicators (KPIs) to measure communication effectiveness and implemented strategies for continuous improvement.
  • Brand Development and Market Entry Strategy: Developed and managed the launch of a new brand in the market, including branding design and corporate identity across all marketing channels. Planned and executed marketing activities aligned with brand strategy, including promotional programs, market research, and advertising campaigns.

Communications, PR &events Manager

Professional marketing services group
01.2015 - 12.2016
  • Devise and execute an overall Corporate Communications strategy for all the clients within the agency to support the key business goals throughout the year.
    • Build strong relationships with key corporate and trade press and important industry groups.
    • Initiate and enter areas of the business for corporate awards.
    • Manage communications budget and run cost effective processes across the department in the region.
    • Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics and increasing revenue.
    • Managed full-cycle marketing and advertising strategies, resource allocation and production schedule adjustment. Communications.
    • Developed advertisements with impactful messages to stimulate engagement and reach target audiences.
  • Managed budgets effectively, optimizing allocation of resources to maximize event impact.
  • Created memorable experiences for guests through immersive entertainment options at various events.
  • Facilitated impactful networking opportunities for attendees with well-planned social mixers.
  • Developed and implemented successful marketing plans to generate event revenue.

Business Development Executive

Professional Marketing Services Group
04.2014 - 12.2015
  • Developed brand strategies and executed marketing campaigns.• Developed brand strategies and executed marketing campaigns.
    • Conducted market research and analyzed customer data.
    • Collaborated with cross-functional teams to drive project success
    • Developed brand strategies and executed marketing campaigns.
    • Conducted market research and analyzed customer data.
    • Collaborated with cross-functional teams to drive project success.

Education

CIM (Chartered Institute of Marketing) - Marketing And Business Management

Simon Paige College
Nairobi
07.2024

BSc in Communication And Public Relations - Communications

Moi Unversity
Eldoret
01.2013

Skills

  • Strategic Marketing & Communications Planning
  • Digital & Social Media Management
  • Brand Development & Management
  • Content Creation & Campaign Development
  • Stakeholder Engagement & Partnership Building
  • Team Leadership & Project Management
  • Analytics & Insights for Optimization

Accomplishments

1. Strategy

  • Clinical Service Expansion: Successfully established low-cost outpatient models, expanding the clinical scope and footprint. These initiatives served as referral catchments, enhancing the overall healthcare sector.
  • Marketing and Digital Transformation: Developed and executed multi-channel communication and marketing campaigns, driving significant brand growth and aligning with strategic objectives.
  • Crisis Communication Advisor: Provided crisis communication strategies to the board, ensuring effective management of critical situations and aligning with organizational values.

2. Leadership & Administration

  • Project Leadership: Led both corporate and outreach projects focused on co-creating timely and contextual products/solutions, demonstrating strategic leadership and innovation.
  • Operational Management: Oversaw daily operations for both marketing, sales and outreach teams. Coordinated activities across the departments, set targets for key metrics, and resolved operational queries
  • Training: Conducted training , provided feedback, and mentored team members, enhancing team development and performance.
  • Staffing and Equipment Management: consistently ensure all teams are appropriately staffed and equipment is available to ensure proper flow of work.

4. Financial Management

  • Revenue Growth : Pioneered strategic plans and implementation to boost client engagement and increase traffic, leading to a significant rise in revenue.
  • Budget Management: Development and management of both departmental and overall hospital to maximize impact and financial efficiency.
  • Devised 4 successful new programs focused on revenue generation and improved patient experience

5. Business Development

  • Customer Experience Enhancement: Improved customer experience through strategic plans both digital an experiential website to effectively converting leads to sales.
  • Market Research: Performed ongoing customer/market research to identify and capitalize on unmet market needs,driving business development initiatives.
  • Strategic Partnerships: Identified and established partnerships with key industry players to tap into new markets, supporting business growth and expansion initiatives including Partners,corporate and insurances.
  • Growth Initiatives: Collaborated with departmental heads to strategize, plan, and execute growth initiatives, including screening camps, outreach,Marketing camps, Activations and corporate storms driving patient volume and service reach.

6. External Relations

  • Brand Visibility and Media Relations: Implemented comprehensive communication strategies to increase brand visibility, created engaging content for various platforms, and served as the primary media contact, representing the organization at public forums.
  • Stakeholder Engagement: Maintained professional relationships with hospital partners, multilateral organizations, and other partners. Represented the organization at public forums, ensuring alignment with the regional health landscape
  • Partnership Initiatives: Initiated partnerships with industry players to reach new markets and co-implement solutions, fostering a collaborative team culture

Awards

  • Implemented a nationwide marketing & PR campaign that won 2 marketing society of Kenya during the MSK gala in 2016- Literacy Program- ICTA Authority
  • Project management course
  • ISO Certification champion 2020
  • Internal Audit and quality management systems auditor 2021

Certification

ISO Certification champion 2020


Internal Audit and quality management systems auditor 2021

Languages

English
Advanced (C1)

Timeline

Business Development Manager

City Eye Hospital
01.2024 - Current

Head of Whiteboard-Creative/Experiential/Marketing Arm

Brand Strategy Design Group
08.2022 - 12.2024

(HOD) Marketing and Communication, Customer Experience and Business Development

Guru Nanak Sikh Hospital
03.2020 - 03.2022

Senior Communications Executive

MP Shah Hospital
06.2018 - 02.2020

Brand and Marketing Manager

Highlands Creamers and Foods Limited
01.2017 - 05.2018

Communications, PR &events Manager

Professional marketing services group
01.2015 - 12.2016

Business Development Executive

Professional Marketing Services Group
04.2014 - 12.2015

CIM (Chartered Institute of Marketing) - Marketing And Business Management

Simon Paige College

BSc in Communication And Public Relations - Communications

Moi Unversity

ISO Certification champion 2020


Internal Audit and quality management systems auditor 2021

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Winnie Moraa Oyaro