WINNIE KWETTO
Nairobi
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Data entry clerk
Aids Healthcare Foundation
08.2014 - 11.2019
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Scanned documents and saved in database to keep records of essential organizational information.
- Used computer software to store and retrieve data.
- Corrected data entry errors to prevent duplication or data degradation.
- Conducted audits of existing data entry processes.
- Analyzed current data records to provide detailed reports.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Developed and maintained databases to store customer information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Preserved customer confidence and protected operations by keeping information confidential.
Front Office
Aids Healthcare Foundation
Nairobi, Kenya
01.2014 - 08.2014
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Administrative Assistant
The Source Marketing Limited
01.2011 - 12.2013
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Executed record filing system to improve document organization and management.
Assistant Food and Beverage Manager
Manor Hotel Kigali
01.2013 - 10.2013
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
- Maintained highest standards for beverage quality and service.
- Resolved customer complaints involving food or beverage quality and service.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Implemented new drink policies, reducing over-pouring by 10%
Education
Certification - Computer Networking And Telecommunications
Cisco Networking Academy
Nairobi06.2013
Diploma - Business Management
Daystar University, Business Executives (ABE)
Valley Road Nairobi12.2006
Kenya Certificate Secondary Education - Secondary Education
Limuru Girls High School
Limuru12.2003
Skills
- Independent Worker
- Accounting Techniques
- Cross-Cultural Understanding
- Operation and Control
- Records Preparation
- Customer Relations
- Advanced Clerical Knowledge
Timeline
Data entry clerk
Aids Healthcare Foundation
08.2014 - 11.2019
Front Office
Aids Healthcare Foundation
01.2014 - 08.2014
Assistant Food and Beverage Manager
Manor Hotel Kigali
01.2013 - 10.2013
Administrative Assistant
The Source Marketing Limited
01.2011 - 12.2013
Certification - Computer Networking And Telecommunications
Cisco Networking Academy
Diploma - Business Management
Daystar University, Business Executives (ABE)
Kenya Certificate Secondary Education - Secondary Education
Limuru Girls High School
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