Summary

Overview

Work History

Education

Skills

Other Certifications And Trainings

Personal Information

References

Timeline

Winnie Kuria

Administrator

Murang’a,52

Summary

I am dedicated to professionalism aspiring to progressive career growth. I am self-driven, ambitious, innovative, analytical, a fast learner, and pride myself as a true team player with good interpersonal skills. I possess a great desire and drive to prosper in all work that I venture into. I have also acquired relevant experience, having worked and undergone attachments in different organizations. I desire to work in a highly competitive and dynamic organization specializing in providing quality standard to enable me gain exposure in shaping me to face current needs and develop a passion in what I do. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

years of professional experience

Work History

Executive Administrative Officer

Murang’a County Government

Murang’a

01.2020 - Current

Prepare regular reports on expenses and office budgets
Maintain and update office databases
Organize a filing system for important and confidential documents
Answer queries by employees and clients
Update office policies as needed
Maintain a company calendar and schedule appointments
Book meeting rooms as required
Taking and Typing County Executive Committee minutes
Distribute and store correspondence (e.g
Letters, emails and packages)
Prepare reports and presentations with statistical data, as assigned
Arrange travel and accommodations
Schedule in-house and external events
Manage office supplies stock and place orders.
Scheduled meetings, conferences and events based on priorities of executive office.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Identified opportunities to streamline processes and improve office operations and efficiency.
Implemented project management techniques to overcome obstacles and increase team productivity.
Coordinated office events, seminars and meetings for staff and clients.
Built and managed processes for tracking and monitoring department performance.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Organized and updated databases, records and other information resources.
Negotiated and executed contracts on behalf of department.
Improved office operations by automating client correspondence, record tracking and data communications.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Created organized filing system to manage department documents.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Created reports, presentations and other materials for executive staff.
Oversaw personnel management program within assigned region and delivered training initiatives to promote development.
Managed program evaluation efforts for assigned region or office.
Developed and managed data information systems to monitor program operations and provide indicators of effectiveness.

Office Administrator/Operations Manager

Veew Distributors

Petrocity-Mukoma Road

02.2018 - 09.2019

Ordering and keep track of stock
Generating electronic and manual sales report
Manage daily sales by reconciliation
Arrange meetings by scheduling appropriate meeting times and preparing agendas schedule
Attending meetings and trainings when called upon
Capacity building in customer service and relations
Visual check on products
Managing customers database
Implementing and maintaining procedures/administrative systems.

Customer Care Assistant

Independent Electoral and Boundaries Commission

02.2017 - 11.2017

Attended to Commission’s clients and directed them to relevant offices
Received and managed communication calls from different clients
Resolved clients queries through provided mechanisms by the commission
Received, posted and maintained client’s database of records of clients visiting the Commission and their needs
Monitored Social Media platforms on different publics who interacted with the Commission online
Conducted Voter education and electoral Education.

Assistant Program Officer

Constitution and Reform Education Consortium

03.2016 - 02.2017

Developed different Projects, Concepts and Proposals
Planned Project implementation and ensured reports are done
Organized and conducted advocacy and Capacity building
Conducted research
Supported different programs, activities
Participated in Programs’ Evaluation and Monitoring.

Paralegal Clerk

G.N. Mugo & Co. Advocates

01.2011 - 01.2012

Registration of title deeds, leases
Registration of loan charges and discharges
Registration of companies
Filling various documents
Attending to clients
Receiving phone calls enquires, request and directing/handling them when appropriate
Assisting in office administrative.

Assistant Administrator/Legal Clerk

Seneti & Co. Advocates

01.2009 - 08.2011

Maintaining office systems
Filling and Data management
Receiving phone calls, enquires, requests and handling them when appropriate
Organizing and maintaining diaries
Making appointments
Managing and maintaining budgets & invoices
Attending to clients
Registration of companies, title deeds and conducting property search.

Education

undefined

Senior Management Course - Management

Kenya School of Government

Embu

10.2023 - 11.2023

Bachelor of Arts (double major) in Public Administration, Armed Conflict and Peace Studies - undefined

University of Nairobi

Diploma in Conflict and Disaster Management - undefined

Institute of Commercial Management

Diploma in Legal Studies - undefined

Nairobi Aviation College

Kenya Certificate of Secondary Education - undefined

Mugoiri Girls High School

Skills

Collaboration skill: I have the ability to function in a diverse work environment such that the process and outcome transcend individual contributionCommunication Skills: Able to communicate both orally and in written form keeping in mind the subject matter and engaging the audience without losing objectivityDealing with changes: I am flexible and adaptable to changes and am able to act quickly when facing any obstacles Stress shouldn’t be a factor to prevent me from taking the right decisionsAnalytical Skills: Recognizes areas of weaknesses requiring improvements and makes recommendations to the management for consideration, approval and implementationDevelopment and Operational Effectiveness: Ability to lead strategic planning, results-based management and reporting Ability to go beyond established procedures and models, propose new approaches which expand the range of programsICT Competence: Good command of Microsoft Office tools, word processing, data handling and processing, presentation, operating systems and internetTeamwork Possess strong commitment to team environment dynamics with the ability to contribute professionally and follow leadership directives at appropriate times The ability to explain, and develop rapport with a range of people

Staff Management

Scheduling

Presentation design

Documentation and control

Strategic planning

Workflow planning

Active Listening

Data Entry

Problem-Solving

Bookkeeping

Multitasking Abilities

Decision-Making

Organization and Time Management

Self-Motivated

Flexible and Adaptable

Relationship building

Process optimization

Meeting minutes

Office administration

Social media knowledge

Executive presentations

Report analysis

Multi-line phone proficiency

Documentation and reporting

Travel coordination

Supervising staff

Travel administration

Travel planning

Internal communications

Conference planning

Letter preparation