Winnie Kuria
Administrator
Murang’a,52
Summary
I am dedicated to professionalism aspiring to progressive career growth. I am self-driven, ambitious, innovative, analytical, a fast learner, and pride myself as a true team player with good interpersonal skills. I possess a great desire and drive to prosper in all work that I venture into. I have also acquired relevant experience, having worked and undergone attachments in different organizations. I desire to work in a highly competitive and dynamic organization specializing in providing quality standard to enable me gain exposure in shaping me to face current needs and develop a passion in what I do. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Executive Administrative Officer
Murang’a County Government
Murang’a
01.2020 - Current
- Prepare regular reports on expenses and office budgets
- Maintain and update office databases
- Organize a filing system for important and confidential documents
- Answer queries by employees and clients
- Update office policies as needed
- Maintain a company calendar and schedule appointments
- Book meeting rooms as required
- Taking and Typing County Executive Committee minutes
- Distribute and store correspondence (e.g
- Letters, emails and packages)
- Prepare reports and presentations with statistical data, as assigned
- Arrange travel and accommodations
- Schedule in-house and external events
- Manage office supplies stock and place orders.
- Scheduled meetings, conferences and events based on priorities of executive office.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated office events, seminars and meetings for staff and clients.
- Built and managed processes for tracking and monitoring department performance.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Organized and updated databases, records and other information resources.
- Negotiated and executed contracts on behalf of department.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Created organized filing system to manage department documents.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Created reports, presentations and other materials for executive staff.
- Oversaw personnel management program within assigned region and delivered training initiatives to promote development.
- Managed program evaluation efforts for assigned region or office.
- Developed and managed data information systems to monitor program operations and provide indicators of effectiveness.
Office Administrator/Operations Manager
Veew Distributors
Petrocity-Mukoma Road
02.2018 - 09.2019
- Ordering and keep track of stock
- Generating electronic and manual sales report
- Manage daily sales by reconciliation
- Arrange meetings by scheduling appropriate meeting times and preparing agendas schedule
- Attending meetings and trainings when called upon
- Capacity building in customer service and relations
- Visual check on products
- Managing customers database
- Implementing and maintaining procedures/administrative systems.
Customer Care Assistant
Independent Electoral and Boundaries Commission
02.2017 - 11.2017
- Attended to Commission’s clients and directed them to relevant offices
- Received and managed communication calls from different clients
- Resolved clients queries through provided mechanisms by the commission
- Received, posted and maintained client’s database of records of clients visiting the Commission and their needs
- Monitored Social Media platforms on different publics who interacted with the Commission online
- Conducted Voter education and electoral Education.
Assistant Program Officer
Constitution and Reform Education Consortium
03.2016 - 02.2017
- Developed different Projects, Concepts and Proposals
- Planned Project implementation and ensured reports are done
- Organized and conducted advocacy and Capacity building
- Conducted research
- Supported different programs, activities
- Participated in Programs’ Evaluation and Monitoring.
Paralegal Clerk
G.N. Mugo & Co. Advocates
01.2011 - 01.2012
- Registration of title deeds, leases
- Registration of loan charges and discharges
- Registration of companies
- Filling various documents
- Attending to clients
- Receiving phone calls enquires, request and directing/handling them when appropriate
- Assisting in office administrative.
Assistant Administrator/Legal Clerk
Seneti & Co. Advocates
01.2009 - 08.2011
- Maintaining office systems
- Filling and Data management
- Receiving phone calls, enquires, requests and handling them when appropriate
- Organizing and maintaining diaries
- Making appointments
- Managing and maintaining budgets & invoices
- Attending to clients
- Registration of companies, title deeds and conducting property search.
Education
undefined
Senior Management Course - Management
Kenya School of Government
Embu 10.2023 - 11.2023
Bachelor of Arts (double major) in Public Administration, Armed Conflict and Peace Studies - undefined
University of Nairobi
Diploma in Conflict and Disaster Management - undefined
Institute of Commercial Management
Diploma in Legal Studies - undefined
Nairobi Aviation College
Kenya Certificate of Secondary Education - undefined
Mugoiri Girls High School
Skills
Collaboration skill: I have the ability to function in a diverse work environment such that the process and outcome transcend individual contributionundefined
Other Certifications And Trainings
- Customer Care and relations training (2018)
- Customer Care and Etiquette (2017)
- TOT on Alternative Dispute Resolution (2016)
- Office Security and Management (2016)
- First aid training (2010)
- Valid driving license (B.C.E 2010)
- Computer packages (2007)
Personal Information
- Gender: Female
- Nationality: Kenyan
References
- Bernard W Kariuki, DCS, Murang’a County Government, P.O Box 52, Murang’a, 10202, +254 722 374 836, benkariuki2005@gmail.com
- Juliet Wambui, Training Manager, Divens Trading Limited, P.O Box 101646, Nairobi, 00200, +254 727375388, wambui@gmail.com
- James Muriithi Gachungi, Assistant director of education, P.O Box 30040, Nairobi, 00100, +254 702376122, jmgachungi@gmail.com
Timeline
Senior Management Course - Management
Kenya School of Government
10.2023 - 11.2023
Executive Administrative Officer
Murang’a County Government
01.2020 - Current
Office Administrator/Operations Manager
Veew Distributors
02.2018 - 09.2019
Customer Care Assistant
Independent Electoral and Boundaries Commission
02.2017 - 11.2017
Assistant Program Officer
Constitution and Reform Education Consortium
03.2016 - 02.2017
Paralegal Clerk
G.N. Mugo & Co. Advocates
01.2011 - 01.2012
Assistant Administrator/Legal Clerk
Seneti & Co. Advocates
01.2009 - 08.2011
undefined
Bachelor of Arts (double major) in Public Administration, Armed Conflict and Peace Studies - undefined
University of Nairobi
Diploma in Conflict and Disaster Management - undefined
Institute of Commercial Management
Diploma in Legal Studies - undefined
Nairobi Aviation College
Kenya Certificate of Secondary Education - undefined
Mugoiri Girls High School
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