WINNIE CHEROTICH

At Sirikwa Hotel, I excelled in enhancing guest satisfaction and loyalty through adept complaint handling and efficient front desk operations. My proactive approach in event coordination and operations management significantly boosted sales revenue. Skilled in reservation management and empathetic communication, I consistently maintained high satisfaction levels, underscoring my commitment to excellence in customer service.

Developed comprehensive skills in hospitality environment, focusing on guest satisfaction and operational efficiency. Skilled in staff management and problem-solving, ensuring smooth day-to-day operations. Looking to transition these abilities into new field and bring fresh perspective to dynamic team.

Personable and organized individual with strong ability to manage both guest services and operational tasks. Knowledge of hospitality operations and customer service. Aiming to create welcoming and efficient environment that enhances guest satisfaction and team productivity.