WINNIE ATIENO OLAMBO
Summary
Dynamic Internal Sales & Operations Manager with a focus on sales development and team scaling. Experienced in lead generation, CRM optimization, and client engagement, resulting in enhanced sales outcomes. Track record of mentoring staff and managing international sales pipelines while exceeding performance metrics. Committed to delivering exceptional service quality and resolving client issues efficiently.
Overview
8
8
years of professional experience
Work History
Operations & Internal Sales Manager (ISM)
Kodland Asia
09.2023 - Current
- Lead internal sales operations and client engagement initiatives, providing guidance to clients on services throughout their lifecycle.
- Consult clients, resolve complaints, and manage client satisfaction to maintain long-term relationships.
- Conduct negotiations and handle inbound calls to convert leads into active clients.
- Manage scheduling and coordination of events and training for clients, ensuring timely follow-up and engagement.
- Maintain CRM records, Google Forms, and other platforms to track client interactions, service delivery, and operational metrics.
- Monitor payments, issue invoices, and ensure timely receipt of funds.
- Collaborate with team members and mentors to continuously improve professional sales skills, communication, and customer handling.
Recruitment Manager
Kodland Latin America/Turkey
01.2023 - 09.2023
- Managed recruitment lifecycle: sourcing, interviewing, selecting, and onboarding candidates.
- Provided guidance and training to beginners during registration and adaptation, ensuring smooth client experience.
- Organized online events and webinars to improve client and employee engagement.
- Maintained CRM data, ensuring accurate tracking of client communications and services.
- Executed client communications, handled objections, and consulted clients on services.
- Participated in sales coaching sessions to enhance objection handling, lead conversion, and client engagement strategies.
Tele Sales Onboarding & Training Manager
Kodland Europe
10.2022 - 01.2023
- Conducted onboarding webinars (6x/week) and Q&A sessions for new hires, mentoring candidates to optimize performance.
- Tracked progress, attendance, and pre-exam participation for all new recruits.
- Developed and improved training materials for operational and sales teams.
- Maintained CRM and database records for all client and candidate interactions.
- Collaborated with managers and mentors to refine sales processes, enhance cold calling techniques, and improve pipeline management.
Tele Sales Representative
Kodland UK
02.2022 - 09.2022
- Conducted high-volume inbound and outbound sales calls to identify leads and close new business opportunities.
- Scheduled appointments, handled objections, and converted prospects into clients.
- Delivered service demonstrations and presentations, ensuring prospects understood offerings.
- Prepared detailed reports and proposals for executive review.
- Consistently exceeded sales targets while maintaining accurate CRM records.
Call Centre Manager
Kodland Europe/Middle East
01.2021 - 02.2022
- Onboarded, trained, and coached call center staff to improve performance and achieve KPIs.
- Monitored team metrics, set individual and group goals, and ensured service quality for all client communications.
- Implemented operational improvements to optimize workflow, team collaboration, and client satisfaction.
Internship
South Nyanza Sugar Company
01.2019 - 02.2020
- Conducted field surveys, monitored mill operations, and ensured adherence to quality standards.
Apprentice Machine Operator
Devki Steel Mills
07.2017 - 09.2017
- Supervised machine operations, performed maintenance, and implemented process improvements.
Education
Bachelor of Science - Agricultural & Bio-Systems Engineering
Kenyatta University
01.2019
Kenya Certificate of Secondary Education (KCSE) - undefined
Sironga Girls
01.2013
Skills
- High-Volume Cold Calling & Lead Generation
- CRM Management & Data Analytics
- Sales Team Leadership & Coaching
- Pipeline Development & Appointment Scheduling
- Objection Handling & Client Negotiation
- Strategic Planning & Operations Optimization
References
Joel, Cenas, Civil Engineering, +254701682608, Kenyatta University
Accomplishments
- Mentorship Certificate – Kenyatta University
- Led campus mentorship programs for female students across Kenyan universities
Timeline
Operations & Internal Sales Manager (ISM)
Kodland Asia
09.2023 - Current
Recruitment Manager
Kodland Latin America/Turkey
01.2023 - 09.2023
Tele Sales Onboarding & Training Manager
Kodland Europe
10.2022 - 01.2023
Tele Sales Representative
Kodland UK
02.2022 - 09.2022
Call Centre Manager
Kodland Europe/Middle East
01.2021 - 02.2022
Internship
South Nyanza Sugar Company
01.2019 - 02.2020
Apprentice Machine Operator
Devki Steel Mills
07.2017 - 09.2017
Bachelor of Science - Agricultural & Bio-Systems Engineering
Kenyatta University
Kenya Certificate of Secondary Education (KCSE) - undefined
Sironga Girls
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