Winnie Adhiambo
Summary
Results-driven Travel & Administration Professional specializing in end-to-end travel coordination and stakeholder management. Expertise includes visa processing, accurate data management, and efficient logistics planning, contributing to high-quality travel support that aligns with organizational objectives and ensures duty-of-care standards.
Overview
8
8
years of professional experience
Work History
Travel Consultant (Travel & Logistics Officer)
Hemingways Travel Limited
03.2020 - Current
- Coordinated domestic and international travel arrangements for staff, consultants, and senior stakeholders across various organizations and geographies, ensuring seamless travel experiences.
- Successfully coordinate 100+ international and regional travel movements annually, ensuring high accuracy and zero major disruptions.
- Provide end-to-end travel coordination and administrative support for corporate and development-sector organizations, ensuring efficient staff movement, visa processing, and compliance with travel policies and duty-of-care standards.
- Develop detailed and cost-effective travel itineraries aligned with programme activities, meetings, and field missions.
- Support programme delivery through seamless logistics planning, stakeholder coordination, and accurate travel data management across multiple regions.
- Liaise with airlines, hotels, embassies, and transport providers to ensure smooth service delivery and timely resolution of travel-related issues.
- Supported coordination of conferences, workshops, and field missions by managing accommodation, transfers, and scheduling logistics for effective event execution.
- Improved itinerary planning and cost efficiency, contributing to an estimated 15-20% reduction in travel-related costs for key development-sector clients.
- Achieved a Certificate of Commendation for providing exceptional support and contributing to the successful delivery of the AFSF 2025 Forum in Dakar, Senegal.
Administrative & Travel Support Assistant
Star Travel and Tours
11.2018 - 02.2019
- Support travel logistics, leisure tours and administrative operations for individuals and groups, including coordination of bookings, travel documentation, tailor-made safaris and client communication.
- Supported coordination of 30+ group and individual travel bookings monthly, ensuring timely execution.
- Ensure smooth execution of travel plans through effective stakeholder liaison, accurate record-keeping, and responsive front-office support.
- Managed front-office operations, including professional correspondence and client engagement.
- Maintained high client satisfaction rates through responsive communication and service delivery.
- Collaborated with service providers to ensure timely and quality service delivery.
- Coordinated leisure itineraries and group tours, enhancing client experiences.
- Prepared travel documentation, itineraries, and booking confirmations.
Front Office & Protocol Support Intern
Incentive Travel Limited
02.2018 - 07.2018
- Coordinated administrative, protocol, and logistical support for delegations, events, and visiting stakeholders to ensure seamless operations.
- Provided protocol support for visiting delegations and VIP guests.
- Supported successful coordination of 20+ events and delegations with smooth logistical execution.
- Delivered front-office and reception support, managing calls, emails, and visitor coordination.
- Organized travel logistics, meetings, and event schedules to facilitate effective engagement with stakeholders.
- Facilitated coordination of conferences, workshops, and incentive programs to enhance participant experience.
- Improved visitor handling efficiency through organized documentation and scheduling systems.
- Maintained accurate visitor records and administrative documentation.
- Assisted management with general administrative and logistical duties.
Education
Diploma - Travel & Tourism Management
Kenya Utalii College
Nairobi01-2018
Kenya Certificate of Secondary Education (KCSE) - Grade B-
Goibei Girls High School
Shamakhokho01-2013
Skills
- Travel logistics
- Itinerary planning
- Event logistics
- Visa & Administrative Support
- Administrative Operations
- Data reporting
- Stakeholder management
- Planning & Organization
- Problem-solving adaptability
- Cross-cultural communication
- Integrity confidentiality
References
Shall be provided upon request
Training And Systems
- Travel Systems: Proficient in Amadeus, TravelIT & Galileo Reservation Systems for flight bookings, ticketing, and itinerary management
- Tour & Logistics Systems: Granit Safari Software for tour handling and travel coordination
- Travel Budgeting & Cost Control: Cost optimization, fare analysis, and budget monitoring
- Customer Experience & Professional Ethics: Service excellence, confidentiality, and client engagement
- Protocol & International Conference Support: EUHOFA Congress - delegation handling and event coordination
Languages
English
Proficient (C2)
C2
Swahili
Proficient (C2)
C2
Accomplishments
- • Awarded a Certificate of Commendation for outstanding support and contribution to the successful delivery of the AFSF 2025 Forum in Dakar, Senegal.
Timeline
Travel Consultant (Travel & Logistics Officer)
Hemingways Travel Limited
03.2020 - Current
Administrative & Travel Support Assistant
Star Travel and Tours
11.2018 - 02.2019
Front Office & Protocol Support Intern
Incentive Travel Limited
02.2018 - 07.2018
Diploma - Travel & Tourism Management
Kenya Utalii College
Kenya Certificate of Secondary Education (KCSE) - Grade B-
Goibei Girls High School