Winnie Macharia
Nairobi, Nairobi Province,30
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Motivate with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Waitress
Celebrity Cruises
10.2023 - Current
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Waitress
Royal Caribbean Cruise
01.2023 - 08.2023
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Sarova Hotel
05.2022 - 12.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
Waitress
Pepper Tree Restaurant
01.2021 - 03.2021
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Kasarani Sports Hotel
05.2020 - 07.2020
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
Waitress Trainee
Pride Inn Hotels Kenya
08.2019 - 12.2019
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
Education
Diploma in Hospitality Management -
East Africa Institute of Hospitality
08.2020
Kenya Certificate of Secondary Education -
Gaturi High School
12.2018
Skills
- Greeting guests
- Strong multitasking
- Customer Service
- Team Collaboration
- Order Taking
- Cash Handling
- Handling Complaints
- Service prioritization
- Memory retention
- Table Setting
- Order Accuracy
- Menu Memorization
References
- Fidelis mutua, F&B Manager, Sarova Stanley, 0796866114
- Chef Oscar Isalano, Kasarani Sports View Hotel, 0723849230
- Chef Bernard, Peppertree Restaurant, 0723950949
Timeline
Waitress
Celebrity Cruises
10.2023 - Current
Waitress
Royal Caribbean Cruise
01.2023 - 08.2023
Waitress
Sarova Hotel
05.2022 - 12.2022
Waitress
Pepper Tree Restaurant
01.2021 - 03.2021
Waitress
Kasarani Sports Hotel
05.2020 - 07.2020
Waitress Trainee
Pride Inn Hotels Kenya
08.2019 - 12.2019
Diploma in Hospitality Management -
East Africa Institute of Hospitality
Kenya Certificate of Secondary Education -
Gaturi High School
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