WINFRED NDANU MWANZIA
Nairobi
Summary
Dynamic professional with extensive experience in hospitality management at the Office Of The Deputy President. Proven expertise in staff coordination and operations management, enhancing team performance and guest satisfaction. Adept at regulatory compliance and workforce planning, fostering a positive environment that drives success and efficiency.
Overview
17
17
years of professional experience
Work History
Assistant Director Hospitality Services
Office Of The Deputy President
02.2023 - 10.2024
- Supporting the director in overseeing all hospitality operations
- Handling departmental responsibilities as assigned by the director
- Supervising and training staff
- Scheduling staff shifts
- Identifying and addressing staffing issues
Administrative Secretary: Supplies Branch
Public Works
04.2019 - 01.2023
- Office management
- Document preparation
- Document filling
- Making and receiving calls
- Answering calls for enquiries
Receptionist
Infinity Fitness
07.2016 - 07.2019
- Receiving customers and showing them around
- Registering new members to the gym
- Answering calls for enquiries
- Receiving payments
- Giving Information to clients about the facility
Receptionist
Switch Global Technologies
01.2015 - 05.2016
- Receiving customers and directing them
- Sending quotations and answering and sending emails
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat positive impression
Receptionist
Garden Hotel
01.2013 - 11.2014
- Replying to customers enquiries on the Hotel facilities
- Escorting customers to their rooms
- Checking guests in and out
- Managing computer based information
- Take room orders and payments
Receptionist
Kyaka Hotel
01.2011 - 11.2012
- Checking guest in and out of the hotel
- Receiving guest payments
- Welcoming guests in the hotel
- Giving all required information about the hotel to guests
- Resolved customer problems and complaints.
Waitress/Supervisor
Tsavo Park Hotels (Milly’s Restaurant)
08.2009 - 10.2010
- Prepare tables for meals, including setting up items
- Perform food preparation duties such as preparing salad
- Managed inventory effectively to prevent shortages
- Stock service areas with supplies such as coffee, food
- Garnish and decorate dishes in preparation for serving
Waitress/ Hostess
Voice Safari Lodge
07.2007 - 12.2007
- Collect payments from customers
- Maintained thorough menu knowledge
- Take orders from customers for food or beverages
- Serve food or beverages to customers
- Inspected dishes and utensils for cleanliness.
Education
Diploma - Hotel Management
Air Travel & Related Studies Centre
NAIROBI, KENYASkills
,,,,,
Team operations
Staff management
Staff coordination
Workforce planning
Regulatory compliance
Operations management
Personal Profile
Self-driven and highly diligent with a passion for offering best services. Social and outgoing personality with requisite sensitivity and empathy., Efficient driven individual able to evaluate team performance., Ability to maintain discretion on work-related issues. Aiming for a position that sharpens my teamwork skills., Keen on improving my skills daily, inputting creativity and learning new skills., To work hard and smart., To embody the company's values., To be committed, determined, and effective in teamwork with minimal supervision.
Personal Information
Title: Receptionist
References
References available upon request.
Timeline
Assistant Director Hospitality Services
Office Of The Deputy President
02.2023 - 10.2024
Administrative Secretary: Supplies Branch
Public Works
04.2019 - 01.2023
Receptionist
Infinity Fitness
07.2016 - 07.2019
Receptionist
Switch Global Technologies
01.2015 - 05.2016
Receptionist
Garden Hotel
01.2013 - 11.2014
Receptionist
Kyaka Hotel
01.2011 - 11.2012
Waitress/Supervisor
Tsavo Park Hotels (Milly’s Restaurant)
08.2009 - 10.2010
Waitress/ Hostess
Voice Safari Lodge
07.2007 - 12.2007
Diploma - Hotel Management
Air Travel & Related Studies Centre
Similar Profiles
Eric Karani AvugwiEric Karani Avugwi
Sous Chef at Office of the Deputy President - Private ResidenceSous Chef at Office of the Deputy President - Private Residence
Gerrishon MwangiGerrishon Mwangi
Senior Photojournalist at Office of The Deputy PresidentSenior Photojournalist at Office of The Deputy President
Zacharia KabiruZacharia Kabiru
Television News Producer at Office of the Deputy President KenyaTelevision News Producer at Office of the Deputy President Kenya
GODFREY KAMAU NG’ANG’AGODFREY KAMAU NG’ANG’A
Attachment at OCTAGON BUILDERS AND GENERAL SUPPLIERS LIMITEDAttachment at OCTAGON BUILDERS AND GENERAL SUPPLIERS LIMITED
Cocun Juma WycliffeCocun Juma Wycliffe
Product Manager at Intrepid East AfricaProduct Manager at Intrepid East Africa