Winfred Wanjiru
Nairobi, Nairobi Province,30
Summary
Dynamic and reliable professional with a diverse background in retail and hospitality, including a pivotal role at a Family Business. Excelled in store merchandising and customer service, enhancing client satisfaction and operational efficiency. Proven problem-solving abilities and a friendly demeanor underpin a track record of maintaining high-quality standards and fostering positive customer experiences.
Overview
7
7
years of professional experience
Work History
Shopkeeper
Family Business
01.2018 - Current
- Ordered goods from various vendors to maintain store merchandise levels.
- Filled orders by gathering merchandise specified in requisitions.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Received product shipments and organized in stockroom storage area.
Dishwasher
Local Hotel
04.2022 - 11.2023
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
House Maid
Private Household
02.2020 - 10.2020
- Established trust with clients through consistent punctuality, reliability, discretion, and professionalism while performing housekeeping tasks.
- Assisted families in maintaining a comfortable home by performing daily laundry duties, including washing, drying, folding, and ironing.
- Enhanced client satisfaction by consistently maintaining a clean and organized living environment.
- Anticipated client requests proactively by identifying areas needing extra attention or maintenance around the property.
Education
Bachelor of Arts - Crime
Chuka University
Chuka, Tharaka District, Kenya12-2024
High School Diploma -
Makuyu Girls Secondary School
Makuyu, Murang'a District, Kenya12-2019
Skills
- Store merchandising
- Friendly and positive
- Customer service
- Problem-solving
- Ironing clothes
- Carpet cleaning
- Deep cleaning expertise
- Childcare experience
- Cleaning procedures
- Cleaning and sanitizing
- Safety awareness
- Strong work ethic
Timeline
Dishwasher
Local Hotel
04.2022 - 11.2023
House Maid
Private Household
02.2020 - 10.2020
Shopkeeper
Family Business
01.2018 - Current
Bachelor of Arts - Crime
Chuka University
High School Diploma -
Makuyu Girls Secondary School
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