Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Training
References
Other Work Experiences
Timeline
Generic

WINFRED MUKALANI INGADO

NAIROBI

Summary

Seasoned and trusted partner to senior leaders, with a proven track record of ensuring regulatory adherence and mitigating risks. Experienced in developing and implementing compliance programs, conducting audits, and providing training. Committed to driving a culture of compliance through operational excellence, and scalable policy design. Detail-oriented, analytical, and adept at fostering a culture of compliance within organizations.

Overview

15
15
years of professional experience

Work History

Ethics, Risk and Compliance Manager

Sama Source
02.2023 - Current
  • Successfully coordinated and hosted multiple zero-issue audits (internal, client, and third-party), reinforcing Sama’s reputation for operational integrity. Oversaw artifact reviews and remediation plans aligned to SOWs, ISO, SOC 2, and client-specific requirements.
  • Designed and maintained the regional risk register; developed Key Risk Indicators (KRIs) and conducted RCSAs to proactively assess and mitigate business risks. Reported regularly to senior leadership, ensuring ownership and follow-through of all risk mitigation actions.
  • Led the end-to-end design and implementation of compliance initiatives across operations, aligning with global frameworks such as ISO 27001, SOC 2, CCPA, GDPR, and local regulations (e.g., OSHA 2007, Employment Act, tax compliance). Partner with leadership to integrate compliance into strategic decision-making processes.
  • Built and maintained robust compliance programs, including internal policies, training programs, and incident response protocols. Delivered stakeholder-specific training to reinforce risk awareness and compliance obligations.
  • Acted as a trusted advisor to senior business leaders across departments, providing actionable compliance insights and facilitating alignment between regulatory requirements and business goals. Played a key role in business continuity planning (BCP) and change management.
  • Spearheaded strategic initiatives to improve audit readiness, policy adherence, and process controls, leading cross-functional teams to successful outcomes. Supported company-wide certification efforts for ISO 9001 and ISO 27001.
  • Championed a proactive risk culture by embedding compliance practices into business operations. Designed and executed a company-wide compliance training curriculum, focused on internal policies, regulatory changes, SOW adherence, and audit preparedness.
  • Led incident response processes and root cause analysis for compliance breaches or safety issues, ensuring timely remediation within SLA and tracking non-conformities (CARs, PARs, NCs) to closure.

Manager Safety Health and Environment

AutoXpress Limited
04.2021 - 01.2023
  • Oversaw ISO 9001:2015 Quality Management System Certification for 43 branches in Kenya, 6 branches in Tanzania, 1 branch in Uganda, and 2 branches in Rwanda.
  • Ensured adherence to government regulations, including OSHA 2007, EMCA 1999, and relevant subsidiary OSH and NEMC legislation across East Africa.
  • Managed AutoXpress Emergency Response Procedure (ERP) and ensured company-wide alignment with safety policies.
  • Conducted supplier evaluations and re-evaluations to maintain quality and compliance standards.
  • Implemented, monitored, and reviewed company risk assessments to mitigate potential hazards effectively.
  • Developed and enforced the Company Safety Management Manual across all branches in East Africa.
  • Managed accident/incident investigations, including root cause analysis and reporting.
  • Ensured proper distribution and utilization of Personal Protective Equipment (PPE) to all staff.
  • Conducted frequent safety inspections and checks across branches and provided comprehensive reports.
  • Coordinated and facilitated third-party external audits, including surveillance and recertification audits.
  • Conducted internal audits and presented findings to management to ensure alignment with ISO standards.
  • Managed investor compliance reporting on ESG aspects across all AutoXpress branches.
  • Monitored and reported on corrective actions (CARs), preventive actions (PARs), and non-conformities (NCs).
  • Followed up on closure of NCs with respective Heads of Departments (HODs).
  • Conducted QMS awareness training for all staff members, focusing on ISO 9001:2015 standards.
  • Trained staff on corrective actions, preventive actions, and root cause analysis.
  • Led safety induction sessions for new staff members and contractors.
  • Delivered targeted training on Safety, Health, and Environmental policies and procedures.
  • Coordinated SHE Committee meetings and follow-up actions based on feedback and safety concerns.
  • Acted as a liaison between senior management, department heads, and staff to communicate risk management and compliance updates.
  • Collaborated with HODs to identify gaps in processes and assist in closing identified gaps.
  • Engaged with the Head of Retail Customer Engagement to ensure alignment between SHEQ protocols and customer satisfaction goals.
  • Responded to safety concerns and complaints raised by employees and addressed them promptly.
  • Conducted gap analysis on processes, procedures, and policies and recommended actionable improvements.
  • Facilitated all document changes and communicated updates to the respective stakeholders.
  • Managed the formulation and communication of Safety, Health, Environmental, and Quality (SHEQ) policies to ensure organizational alignment.
  • Developed, monitored, and achieved quality objectives aligned with the strategic plan.
  • Ensured equipment calibration was conducted in accordance with ISO standards and KEBS requirements.

EHS and Quality Assurance Coordinator

Africa Flight Services
03.2020 - 03.2021
  • Retained and implemented ISO 9001:2015, ISAGO, and Dangerous Goods (DG) certifications at AFS.
  • Supported investor compliance, including the implementation of the Environmental and Social Management System (ESMS).
  • Ensured adherence to government regulations, including OSHA 2007, EMCA 1999, and relevant subsidiary OSH and NEMC legislation across East Africa.
  • Managed AFS Emergency Response Procedure (ERP) and ensured company-wide alignment with safety policies.
  • Conducted supplier evaluations and re-evaluations to maintain quality and compliance standards.
  • Facilitated document changes and communicated updates to stakeholders, ensuring adherence to revised policies and procedures.
  • Implemented, monitored, and reviewed company risk assessments to mitigate potential hazards effectively.
  • Supported operations teams in incident investigation, ensuring timely closure and review.
  • Coordinated AFS ERP and BCP programs, aligning with corporate and client requirements.
  • Conducted Safety, Health, and Environmental (SHE) risk assessments and identified effective mitigations.
  • Managed accident/incident investigations, including root cause analysis, reporting, and corrective action plans.
  • Ensured site equipment and machinery compliance with both local and international standards.
  • Facilitated safe waste disposal awareness and provided guidance on waste management.
  • Coordinated and facilitated third-party external audits, including surveillance and recertification audits.
  • Conducted internal audits and presented findings to management to ensure alignment with ISO standards.
  • Monitored and reported on corrective actions (CARs), preventive actions (PARs), and non-conformities (NCs).
  • Followed up on closure of NCs with respective Heads of Departments (HODs).
  • Supported internal and external statutory audits for environmental, health, and safety compliance.
  • Arranged and facilitated internal quality audits as per the defined frequency.
  • Conducted Management Review Meetings to present audit findings and action plans.
  • Conducted QMS awareness training for all staff members, focusing on ISO 9001:2015 standards.
  • Delivered targeted training on Safety, Health, and Environmental policies and procedures.
  • Trained staff on corrective actions, preventive actions, and root cause analysis.
  • Led safety induction sessions for new staff members and contractors.
  • Educated branches and regional offices on the importance and proper use of PPE.
  • Conducted health and safety awareness sessions on safe working practices and occupational health standards.
  • Engaged departmental and divisional Health & Safety Committees to foster a culture of safety.
  • Acted as a liaison between senior management, department heads, and staff to communicate risk management and compliance updates.
  • Collaborated with HODs to identify gaps in processes and assist in closing identified gaps.
  • Engaged with the Head of Retail Customer Engagement to ensure alignment between SHEQ protocols and customer satisfaction goals.
  • Responded to safety concerns and complaints raised by employees and addressed them promptly.
  • Conducted gap analysis on processes, procedures, and policies and recommended actionable improvements.
  • Facilitated all document changes and communicated updates to the respective stakeholders.
  • Managed the formulation and communication of Safety, Health, Environmental, and Quality (SHEQ) policies to ensure organizational alignment.
  • Developed, monitored, and achieved quality objectives aligned with the strategic plan.
  • Conducted follow-ups on corrective actions and preventive actions with respective process owners.
  • Ensured equipment calibration was conducted in accordance with ISO standards and KEBS requirements.

Quality Systems, Safety and KAIZEN Coordinator

Chloride Exide Kenya Limited
08.2013 - 02.2020
  • Successfully transitioned the company from ISO 9001:2008 to ISO 9001:2015, ensuring seamless implementation.
  • Retained and implemented the ISO 9001:2015 certification, maintaining alignment with international standards.
  • Ensured compliance with company processes, procedures, and policies, reinforcing adherence to the Quality Management System.
  • Facilitated document changes and communicated updates to relevant stakeholders.
  • Ensured the Quality Policy Statement was communicated, understood, and aligned with the strategic plan.
  • Coordinated with external auditors during assessments and audits to maintain certification.
  • Implemented, monitored, and reviewed company risk assessments in accordance with established standards.
  • Ensured workplace safety by implementing all OSHA-related requirements, including certificate renewals, medical examinations, and health and safety audits.
  • Fostered a "Get it Right First Time" culture, emphasizing accuracy and safety in all operations.
  • Championed 5S housekeeping practices (Sort, Straighten, Scrub, Standardize, Sustain) to maintain workplace organization and safety.
  • Arranged and facilitated ISO 9001:2015 internal quality audits as per the defined schedule.
  • Presented audit findings to management, highlighting corrective actions and preventive measures.
  • Conducted and chaired Management Review Meetings to discuss audit outcomes and action plans.
  • Carried out closure of corrective actions (CARs) in collaboration with process owners, ensuring timely resolution.
  • Conducted root cause analysis for non-conformances resulting from customer complaints or operational errors.
  • Monitored the follow-up and closure of identified CARs and PARs, maintaining accurate records for future reference.
  • Trained staff on the importance of Corrective Action Requests (CARs) and Preventive Actions Requests (PARs), emphasizing the impact of day-to-day activities on quality outcomes.
  • Led Kaizen training initiatives, promoting a culture of continuous improvement and operational excellence.
  • Developed and used established Kaizen tools, training cross-functional teams to drive process improvements.
  • Fostered positive relationships between Kaizen teams and the broader business organization to align goals and strategies.
  • Conducted new employee induction, focusing on company policies, safety protocols, and operational standards.
  • Collaborated with process owners to define departmental objectives, measure outcomes, and drive continuous improvement.
  • Supported various departments, including Sales, Customer Service, and Procurement, during staff leave periods, maintaining service continuity.
  • Liaised with external auditors and consultants to facilitate successful assessments and recertification processes.
  • Assisted in administrative tasks such as booking flights, arranging hotel accommodations, and facilitating training sessions for staff.
  • Supported continuous improvement initiatives by preparing, executing, and monitoring progress plans.
  • Led weekly Kaizen meetings with the Kaizen Quality Groups (KQG) to drive continuous improvement initiatives.
  • Implemented continuous improvement plans, measuring progress and revising strategies as needed.
  • Championed a culture of operational excellence, aligning business objectives with quality initiatives.
  • Developed and implemented safety and quality procedures, ensuring alignment with company policy and regulatory requirements.
  • Maintained comprehensive records for audits, corrective actions, and training programs, ensuring traceability and accountability.

KAIZEN Assistant

Chloride Exide Kenya Limited
09.2012 - 07.2013
  • Assisted leadership in identifying appropriate opportunities and metrics for Lean transformation.
  • Promoted Lean across departments and services.
  • Led and mentored Kaizen Coaches.
  • Coached and taught teams and individuals on identifying the 7 wastes and application of problem specific tools to support the Kaizen activity.
  • Facilitated the deployment of capable and successful Kaizen teams for eliminating waste (6-12 team members, conducted at the point of the work).
  • Coordinated the documentation of Kaizen/experiment using standard Lean tools.
  • Ensured implementation and continued follow-up until Kaizen/experiment is hard wired.
  • Conducted regular observations of completed Kaizen/experiments to support and coach sustainability.
  • Established and grew relationships with those closest to the work.

Data Entry Clerk

Ministry of Labor and Human Resource Development and Kenya National Bureau of Statistics
05.2011 - 07.2011
  • Allocated the sampled households or establishment assigned to me.
  • Conducted interviews.
  • Checked the completed questionnaires to ensure that all questions were asked and the responses were neatly and legibly recorded.
  • Ensured that appointments are kept for purposes of completing the interviews, returning to the respondent for appointment, or to finish uncompleted interviews.
  • Prepared debriefing notes for the supervisor on the problems encountered.
  • Forwarded to the supervisor all the completed questionnaires and relevant note.
  • Executed any other duties assigned to me.

Education

B.Sc. - Information Technology, Distributed Systems

KCA UNIVERSITY
12.2011

Higher Diploma part 3 - IMIS, Institute for the Management of Information Systems

Kenya College of Accountancy
Ruaraka, Kenya
12.2007

Diploma - IMIS, Institute for the Management of Information Systems

Kenya College of Accountancy
Ruaraka, Kenya
12.2006

Kenya Certificate of Secondary Education -

Moi Forces Academy
Lanet, Kenya
11.2005

Skills

  • NEBOSH International General Certificate
  • ISO 27001 Information Security Management System
  • ISO 9001 quality management systems
  • Certified internal QMS ISO 9001:2008 and ISO 9001:2015 auditor
  • KAIZEN Practitioner
  • Training within Industry (TWI)
  • Audit & Compliance Management
  • Quality Management Systems (QMS)
  • Risk Management
  • Safety, Health & Environmental (SHE) Compliance
  • Process Improvement & Lean Methodologies
  • Stakeholder Engagement & Training
  • Document Control & Policy Development
  • Incident Investigation & Root Cause Analysis
  • Project & Change Management
  • Customer Satisfaction & Business Continuity
  • Environmental compliance
  • Regulatory adherence
  • Safety training
  • Process improvement
  • Effective communication
  • Ethics and confidentiality
  • Ethics and compliance
  • Workplace ethics

Accomplishments

  • Successfully reduced Non-Conformities from 54 to zero within one year (2022–2023) at Sama Source.
  • Led the company-wide implementation of a comprehensive risk management process at AutoXpress Limited.
  • Developed and implemented the Safety Management System (SMS) at AFS in 2021.
  • Achieved ISO 9001:2015 Re-Certification for AutoXpress Limited in December 2021.

Hobbies and Interests

  • Reading motivational material
  • Traveling
  • Community service
  • Meeting new people

Training

  • NEBOSH International General Certificate, Shields South Africa, Ongoing (2025)
  • ISO 27001 Information Security Management System Transition, Sentinel Africa, 2025
  • ISO Lead auditor Course, Bureau Veritas Kenya, 2019

References

  • Mrs. Mary T Onyango, Head of Internal Audit, AutoXpress Limited, 0722 840118, mary.onyango@auxpke.com
  • Mr. Douglas Isigi, Projects Manager, Chloride Exide Kenya Ltd, 0721 299291, disigi@chlorideexide.com
  • Mrs. Martha Ngene, Human Resource Specialist, Africa Flights Services, 0722 288370, mwngene@gmail.com
  • Mr. Aggrey Onsongo, Senior Manager Supply and Commercial, Sama Source.Inc, 0725020166, onsongoaggrey@gmail.com

Other Work Experiences

  • IT Intern, Kenya Airports Authority-Wilson Airport, 01/01/11, 04/01/11
  • Data entry clerk, KEMRI welcome trust-Kenyatta National Hospital Pediatric, malaria department, 04/01/08, 08/01/08
  • Intern, Ministry of Labor and Human Resource Development Directorate of Industrial Training, 01/01/08, 03/01/08

Timeline

Ethics, Risk and Compliance Manager

Sama Source
02.2023 - Current

Manager Safety Health and Environment

AutoXpress Limited
04.2021 - 01.2023

EHS and Quality Assurance Coordinator

Africa Flight Services
03.2020 - 03.2021

Quality Systems, Safety and KAIZEN Coordinator

Chloride Exide Kenya Limited
08.2013 - 02.2020

KAIZEN Assistant

Chloride Exide Kenya Limited
09.2012 - 07.2013

Data Entry Clerk

Ministry of Labor and Human Resource Development and Kenya National Bureau of Statistics
05.2011 - 07.2011

B.Sc. - Information Technology, Distributed Systems

KCA UNIVERSITY

Higher Diploma part 3 - IMIS, Institute for the Management of Information Systems

Kenya College of Accountancy

Diploma - IMIS, Institute for the Management of Information Systems

Kenya College of Accountancy

Kenya Certificate of Secondary Education -

Moi Forces Academy

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WINFRED MUKALANI INGADO