WINFRED KENDI KIRITU
Nanyuki
Summary
Results-driven Administrative Assistant with 7 years of experience providing seamless administrative support to executives and teams. Excellent communication, problem-solving, and conflict resolution skills. Strong record of establishing and maintaining positive relationships with stakeholders. Expertise in scheduling and proficiency in using organizational software and technology, including Microsoft Office Suite, Google Calendar, and calendar management software such as Calendly.
Overview
9
9
years of professional experience
Work History
Part-time Administrative Virtual Assistant
Destiny Motors
09.2023 - Current
- Create, edit and proofread various documents, presentations and reports, ensuring accuracy and adherence to company standards, minimizing errors in communication materials by 90%
- Manage workflow scheduling, data entry and accuracy verification
- Streamlined administrative processes for increased productivity through effective email management as well as incoming and outgoing communication including letters, memos
- Created and optimized records management strategies to coordinate and protect information
- Maintain ongoing communication with relevant departments to confirm accurate data delivery, reducing errors
- Review and update correspondence files and database information from clients to maintain accurate records
- Proved successful working within tight deadlines and a fast-paced environment
- Provided regular comprehensive progress reports for clients
- Managed multiple client projects simultaneously and all delivered on time
- Coordinated with stakeholders to ensure seamless delivery of services
- Was commended for timely delivery of reports and proficiency
- Exceeded customer satisfaction goals by 25%, through strong positive relationships with customers and innovative service solutions
- Scheduled and coordinated appointments, maintaining an organized calendar for streamlined operations.
- Coordinated schedules for improved time management.
EXECUTIVE SALES ASSISTANT
Uhuru Flowers LTD
11.2016 - Current
- Increased client base by identifying new business opportunities and cultivating relationships with key decision makers
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Monitored inventory levels by tracking the products received from suppliers against budget projections ensuring demand is met at all times without overstocking products or exceeding budgets
- Performed client research and identified opportunities for account growth, market penetration and market expansion
- Increased profit margins by 25% through identifying up-sell/cross-sell opportunities and implementing new sales strategies
- Maintained financial controls, planned business operations and expenses while identifying and pursuing opportunities to grow business and boost profits
- Compiled product and customer data to generate informed profit projections
- Streamlined internal process by introducing innovative tools and technologies, enhancing overall operational efficiency
- Enhanced the customer service experience by addressing inquiries with up-to-date product knowledge and effectively referring customers to the appropriate team members
- Implemented contact management tools to organize customer data and tracking system that improved customer satisfaction ratings by 20%
- Increased Uhuru Flowers Limited’s efficiency by 10% and increased customer satisfaction by 25%
- Increased the office productivity by 40%
Part-Time Trainer
Flame Occupational Safety, Health and Environment Consultant LTD
06.2021 - 12.2022
- Facilitated and coordinated employee safety & equipment training programs
- Investigated and took corrective actions on all reported hazards and/or conditions and provided status to the appropriate persons
- Developed required reports, briefings and safety training
Education Research Assistant
Imara International
06.2016 - 10.2016
- Collected and documented data on education centres that were offering a teen mothers’ education program
- Organized and provided documents and information to the director in a useful and well-organized manner
- Performed regular data entry tasks
- Interviewed subject participants and gather project-specific informed consent forms
- Aided the teen mothers in their education
Education
Bachelor of Science - Agricultural Economics
Laikipia University
01.2016
Certificate in Professional Digital Marketing -
Chartered Institute of Marketing (CIM)
Diploma in Professional Digital Marketing -
Chartered Institute of Marketing (CIM)
MS Office Certificate -
Nanyuki Institute of Communications and Advanced Technology
02.2012
Kenya Certificate of Secondary Education -
St. Jude Nturukuma
01.2011
Skills
- Creation and Implementation of Sales Strategies
- Data-Driven Sales Insights
- Appointment Management
- Analytical Problem-Solving
- Customer Service Expertise
- Developed Automation Strategies
- Strategic Planning Skills
- Proficient in Microsoft Office and Related Tools
- Email management
- Schedule coordination
- Client communication
- Data entry
Timeline
Part-time Administrative Virtual Assistant
Destiny Motors
09.2023 - Current
Part-Time Trainer
Flame Occupational Safety, Health and Environment Consultant LTD
06.2021 - 12.2022
EXECUTIVE SALES ASSISTANT
Uhuru Flowers LTD
11.2016 - Current
Education Research Assistant
Imara International
06.2016 - 10.2016
Certificate in Professional Digital Marketing -
Chartered Institute of Marketing (CIM)
Diploma in Professional Digital Marketing -
Chartered Institute of Marketing (CIM)
MS Office Certificate -
Nanyuki Institute of Communications and Advanced Technology
Kenya Certificate of Secondary Education -
St. Jude Nturukuma
Bachelor of Science - Agricultural Economics
Laikipia University
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