Winfred Kahuro
Thika, Nairobi Province,30
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
14
14
years of professional experience
Work History
Business Development Manager
Nibav Home Lifts
04.2023 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Hit a KPI of 60,000 usd Monthly
- Lead a Team of 4
Client Relationship Manager
Wadi Degla Club
01.2019 - 03.2023
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- “Get the sale” using various customer sales methods (door-to-door, cold calling, presentations etc).
- Ensure full project knowledge and awareness. Self-generation of reasonable number of daily leads. Meet personal and team sales targets. Attend meeting, sales events and trainings to keep abreast of the latest developments.
- Maintain and expand client database within the assigned territory. Deliver daily / weekly / monthly sales reports required.
- Contact potential customers, present company’s profile and product and conduct all needed site visits.
- Perform cost benefit and needs analysis of existing/potential customers to meet their needs. Establish, develop and maintain positive business and customer relationships.
- Expedite the resolution of customer requests and complaints to maximize satisfaction. Escalate received clients’ cases / issues to sales manager. Collaborate with sales team members and other departments whenever needed.
- Analyze the territory/market’s potential, track sales and status reports. Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Provides historical records by maintaining records on area and customer sales. Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Client Relationship Manager
Africa Plantation Capital
02.2015 - 12.2018
- Worked to maintain positive client relationships, resulting in many client referrals.
- Identified client needs and suggested appropriate services to enhance client experience.
- Increased client base by researching competitive advantage while targeting prospective client needs. Worked to ensure a positive and hassle-free customer experience.
- Identified and maximized sales opportunities and increased customer retention rates.
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Assist to Establish sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products for APC.
Business Development Executive
Kimson Holdings
11.2012 - 01.2015
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Establish a data base of clients and potential clients Tenants and land buyers.
- Sell directly to the identified Clients and provide support to the Tenants.
- Visit sites regularly to identify needs and any potential challenges and send a report to the business development manager.
- Reach the targets defined with the Business development Manager.
- Direct the new clients to the right service as per their needs and requirements.
- Establish and build relationships with existing and new clients through exceptional customer experience leading to new business through referral and recommendations.
- Ensuring smooth and transparent communication internally and to client and other external sources to ensure the right Information is being delivered at the right time.
- Innovate new services and review existing services through research.
IT Technical Support Specialist
AAR Insurance
04.2010 - 10.2012
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Collaborated with cross-functional teams to develop and implement IT solutions.
IT Intern
AAR Insurance
01.2010 - 03.2010
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
Education
Bachelor of Science - Information Technology
KCA University
Nairobi12.2017
No Degree - Information Technology
KCA University
Nairobi, Nairobi Province, Kenya12.2010
Skills
- Team Leadership
- Business development and planning
- Customer Service
- Negotiations
- Decision-Making
- Strategic Planning
- Sales and Marketing
- Team Collaboration
- Sales Presentations
- CRM Management
- Revenue Generation
Timeline
Business Development Manager
Nibav Home Lifts
04.2023 - Current
Client Relationship Manager
Wadi Degla Club
01.2019 - 03.2023
Client Relationship Manager
Africa Plantation Capital
02.2015 - 12.2018
Business Development Executive
Kimson Holdings
11.2012 - 01.2015
IT Technical Support Specialist
AAR Insurance
04.2010 - 10.2012
IT Intern
AAR Insurance
01.2010 - 03.2010
Bachelor of Science - Information Technology
KCA University
No Degree - Information Technology
KCA University
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