WILSON MUREITHI
NETWORK, CLOUD SUPPORT ENGINEER
NAIROBI
Summary
Tech-savvy Network Support Engineer with more than 4 years of comprehensive experience designing, implementing and maintaining growing network infrastructure. Analytical and logical professional quickly learns new concepts paired to complement understanding of networking protocols and OSI or TCP models. Commended for providing top-notch, hands-on technical support for WAN, LAN, proxy and security devices.
Overview
6
6
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Network Support Engineer
Swift Technologies Limited
02.2019 - Current
- Collaborated with cross-functional teams to design and implement comprehensive network solutions for clients.
- Implemented and maintained virtual private networks.
- Documented faults and bugs for referral to development staff for use in updates.
- Diagnosed and resolved hardware and software issues.
- Played a key role in several successful office relocations by coordinating the setup of all network equipment without delays or complications.
- Improved network performance by analyzing and troubleshooting hardware and software issues.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into the existing network architecture.
- Led meetings with departmental managers to review project status, propose changes and draft action plans.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Analyzed network traffic and performance metrics to optimize system performance.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Conducted comprehensive market research to identify emerging trends, ensuring our offerings remained competitive in the industry.
- Managed a diverse portfolio of clients, ensuring timely delivery of projects while meeting or exceeding expectations.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Provided technical support to both internal colleagues and external clients regarding their use of AWS services, fostering positive relationships built on trust and expertise.
- Defined information models supporting data assets for complex data structures represented through relational and hierarchical databases.
- Managed complex projects involving multiple stakeholders, ensuring successful deployment of telecommunications infrastructure.
- Developed customized solutions for businesses to address unique telecommunication needs, resulting in increased productivity.
- Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Optimized video surveillance quality by regularly maintaining and upgrading camera systems.
- Streamlined processes by creating detailed documentation for VoIP system configuration, maintenance, and troubleshooting procedures.
IT Technician
Speed Enterprises Limited
08.2018 - 02.2019
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Trained customer employees and managers on machine use and maintenance.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Implemented security measures to protect against unauthorized access and potential data breaches on client servers.
Education
Bachelor of Science - Information Technologies
Jomo Kenyatta University of Agriculture (JKUAT)
Juja, Kiambu District, Kenya 04.2001 -
Skills
Problem-Solving
Component Installation
Attention to Detail
Root Cause Analysis
SNMP monitoring
Access Control
Troubleshooting
Cloud Computing
Effective Communication
Multitasking Abilities
Troubleshooting systems
Certification
CCNA - Cisco Certified Network Associate
Timeline
DHSA- Video Surveillance System, Dahua Technology Co.- March 2024
03-2024
Certified Devops Engineering, Udemy - April 2023
04-2023
Certified YEASTAR CERTIFIED TECHNICIAN, Yeastar Information Technology- Nov 2020- N0v 2024
11-2020
Network Support Engineer
Swift Technologies Limited
02.2019 - Current
IT Technician
Speed Enterprises Limited
08.2018 - 02.2019
CCNA - Cisco Certified Network Associate
06-2018
Bachelor of Science - Information Technologies
Jomo Kenyatta University of Agriculture (JKUAT)
04.2001 -