Wilson Rugi
Maître d'hotel
Nairobi,30
Overview
10
10
years of professional experience
2
2
Certifications
2
2
Language
2
2
years of post-secondary education
Work History
Maìtre d'Hotel
Windsor Golf hotel and Country Club
Nairobi, Kenya
01.2022 - Current
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Led planning, set up and takedown for special events.
Supervisor
Lymack suites
Nairobi, Kenya
04.2020 - 11.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Host
Windsor Golf Hotel and Country Club
Nairobi, Kenya
01.2016 - 03.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
Education
Diploma - Food Production
01.2012 - 01.2013
Craft Certificate - Food and Beverage Production and Service
01.2010 - 01.2011
Kenya Certificate of Secondary Education - undefined
01-2009
Kenya Certificate of Primary Education - undefined
01-2004
Timeline
Maìtre d'Hotel - Windsor Golf hotel and Country Club
01.2022 - Current
Supervisor - Lymack suites
04.2020 - 11.2021
Host - Windsor Golf Hotel and Country Club
01.2016 - 03.2020
Nairobi Aviation Collage - Diploma, Food Production
01.2012 - 01.2013
Nairobi Technical Training Institute - Craft Certificate, Food and Beverage Production and Service
01.2010 - 01.2011
Laikipia High School - Kenya Certificate of Secondary Education,
Bahati Central Academy - Kenya Certificate of Primary Education,
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.