WILSON THITU JANE
Nairobi
Summary
An experienced Waiter with a passion for delivering exceptional dining
experiences, my objective is to contribute my strong customer service
skills, attention to detail, and extensive menu knowledge to ensure guests
have a memorable and enjoyable time at your establishment. I am
dedicated to upholding the highest standards of service and creating a
welcoming atmosphere that encourages repeat business.
Overview
5
5
years of professional experience
Work History
Waiter
Sankara autograph collection
01.2019 - 01.2021
- Taking reservations, alterations and cancellations via phone and email
- Preparing tables and setting up plates, cutlery, silverware and glasses
- Greeting and escorting customers to their tables
- Handing out menus and providing detailed information on menu items
- Informing customers of our daily and seasonal specials
- Taking accurate orders via a tablet, using our in-house app
- Serving food and drinks orders accurately and confidently
- Thoroughly cleaning and re-setting tables upon customer’s departure
- Delivering bills and processing cash and card payments
- Providing an exceptional level of customer service to guests at all times
- Four points Airport by sheraton
Waiter
07.2023 - Current
- Taking reservations, alterations and cancellations via phone and email
- Preparing tables and setting up plates, cutlery, silverware and glasses
- Greeting and escorting customers to their tables
- Handing out menus and providing detailed information on menu items
- Informing customers of our daily and seasonal specials
- Taking accurate orders via a tablet, using our in-house app
- Serving food and drinks orders accurately and confidently
- Thoroughly cleaning and re-setting tables upon customer’s departure
- Delivering bills and processing cash and card payments
- Providing an exceptional level of customer service to guests at all times
Community volunteer
Terres des hommes
01.2022 - 04.2023
- Organized community events to foster youth engagement
- Facilitated workshops to develop leadership skills among members
- Coordinated volunteer efforts for various community initiatives
- Established and maintained communication channels with network membe
- Collaborated with local organizations to expand outreach programs
- Oversaw budgeting and resource allocation for community projects
- Provided mentorship to youth members, offering guidance and support
- Implemented strategies to enhance team cohesion and collaboration
- Evaluated the impact of volunteer activities on the community
- Advocated for the needs and interests of the youth within the community
- Represented the network in meetings with other community leaders
- Managed documentation and reporting for the network's activities.
Education
Bachelor's degree - hospitality management
Kenyatta University
2020
Ruaraka high school
2012
Kenya Certificate of Secondary Education
Skills
- Customer service
- Communication skills
- Working under pressure
- Computer Literacy
- Team player
- Menu knowledge
- Adaptability
- Attention to detail
Accomplishments
- Christine Chemosit - Sankara autograph collection Nairobi
- Food and beverage manager
- Christine.chemosit @sankara.com +254722225602
- Johnson Mayanza - Ankole restaurant
- Food and beverage supervisor
- Cajhonso@gmail.com
Timeline
Waiter
07.2023 - Current
Community volunteer
Terres des hommes
01.2022 - 04.2023
Waiter
Sankara autograph collection
01.2019 - 01.2021
Bachelor's degree - hospitality management
Kenyatta University
Ruaraka high school
Kenya Certificate of Secondary Education