William Mugo Mbogo
ICT SYSTEM ADMINISTRATOR
Nairobi, Nairobi Province
Summary
Adept IT Systems Administrator with a proven track record at Tenri Group of Hospitals, enhancing system efficiency and user satisfaction through expert server management and exceptional technical support. Skilled in Windows administration and fostering team growth, I've significantly reduced downtime and led critical migrations, ensuring robust data integrity and operational excellence.
Personable and resourceful, bringing deep understanding of IT infrastructure and network management. Demonstrates proficiency in troubleshooting hardware and software issues, coupled with expertise in system security protocols. Committed to optimizing system performance and ensuring seamless operations for organizational success.
Overview
15
15
years of professional experience
Work History
IT Systems Administrator
Tenri Group of Hospitals (Embu Children Hospital)
01.2022 - Current
- Coordinating data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
- Improved user experience by troubleshooting application issues and collaborating with developers on necessary updates or enhancements.
- Evaluating emerging technologies for potential integration into existing systems architecture that could offer additional benefits or improvements.
- Conducting training sessions for staff on new technology implementations, increasing overall adoption rates and productivity levels.
- Collaborating with cross-functional teams to successfully complete complex projects on time and within budget constraints.
- Maintaining vendor relationships and negotiating contracts for cost-effective procurement of hardware and software solutions.
- Streamlined IT processes with the implementation of automation tools, improving overall efficiency.
- Manageing critical infrastructure upgrades, ensuring minimal disruption to business operations during transitions.
- Led migration efforts from a legacy system onto a modern platform with minimal disruptions to end-users and without compromise to data integrity.
- Established standardized operating procedures for IT Systems Administration tasks, promoting consistency across the institution in all relevant activities performed throughout daily workloads.
- Provided exceptional Tier 2 and Tier 3 technical support to end-users, promptly addressing any reported issues or concerns with system functionality.
- Leading inventory control measures to replenish and maintain IT equipment.
- Mentored employees and offered constructive feedback for performance improvement.
Technical Systems Admin
Wytech Technologies Limited
04.2018 - 12.2021
- Managed project timelines effectively, ensuring all deliverables were completed on schedule without compromising quality or scope requirements.
- Provided exceptional end-user support, resolving technical issues efficiently while maintaining high levels of customer satisfaction.
- Troubleshot complex system issues, providing timely resolutions to minimize operational disruptions.
- Played an active role in change management processes, helping users adapt to new technology implementations and driving organizational success.
- Streamlined communication between technical teams by establishing clear channels for information sharing and collaboration.
- Reduced downtime by proactively identifying potential issues and implementing preventative maintenance measures.
Alternate Banking Channels Officer
Family Bank Limited
08.2009 - 11.2016
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Increased operational efficiency by conducting regular training sessions for junior officers.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
Education
No Degree - IST Oracle Database Administration Diploma
Institute of Software Technologies
Nairobi, Nairobi Province, Kenya 04.2001 -
Bachelor of Technology - Computer Engineering
Moi University
Eldoret, Uasin Gishu, Kenya 04.2001 -
High School Diploma -
St. Thomas Moore Nguviu Boys
Embu, Embu District, Kenya 04.2001 -
Skills
Windows administration
Hardware installation
Monitoring tools
System troubleshooting
Remote Access solutions
Server management
Network administration
Database administration
User training
VoIP systems
Network monitoring
Operating systems
Storage management
Software installation
Technical support
System upgrades
Accomplishments
At my current employment:
I advised the institution on and led in the sourcing and acquisition of a new ISP to provide us with a fibre-backed MPLS solution as a way of providing a stable connection between branches.
I have spearheaded and been the lead project manager in the sourcing and implementing of a recently acquired Hospital Management Information System (HMIS) which has greatly improved efficiency and reduced operation costs by integrating crucial hospital functions and reducing downtimes.
Timeline
IT Systems Administrator
Tenri Group of Hospitals (Embu Children Hospital)
01.2022 - Current
Technical Systems Admin
Wytech Technologies Limited
04.2018 - 12.2021
Alternate Banking Channels Officer
Family Bank Limited
08.2009 - 11.2016
No Degree - IST Oracle Database Administration Diploma
Institute of Software Technologies
04.2001 -
Bachelor of Technology - Computer Engineering
Moi University
04.2001 -
High School Diploma -
St. Thomas Moore Nguviu Boys
04.2001 -
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