Summary
Overview
Work History
Education
Skills
Additional Information
Quote
Certification
Timeline
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WILLIAM WERU

WILLIAM WERU

MEDICAL LABORATOTY TECHNOLOGY
Nairobi,30

Summary

Hard-working Supervisor with 3 years of experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in conflict resolution concepts and best practice strategies.

Lead Manager and driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle including, acquisition, retention and support. Work directly with cross-functional teams including product, marketing, finance and operations. Contribute to continuous process improvement to meet goals.

Overview

1
1
Certification
13
13
years of professional experience

Work History

Supervisor

Aga khan University Hospital - Nairobi
EMBU, KENYA
05.2017 - Current
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Set overall vision and provided team leadership.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Identified individual employee's unique work styles and adapted management methods.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Worked with management team to implement proper division of responsibilities.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided supportive link between external customers and internal operations.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Positioned as primary liaison to streamline operations of multiple lines of business within organization.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Measured team performance and reported metrics to leadership team members.
  • Monitored workshop work flow for 8 employees.
  • Maintained compliance with company policies, objectives and communication goals.
  • Conducted scheduled and impromptu evaluations to assess work performance.

Medical Laboratory Technologist

Aga khan University Hospital
EMBU, KENYA
05.2014 - Current
  • Phlebotomy and collection of samples for laboratory investigations.
  • Handled specimens according to laboratory protocols to maximize accuracy and precision of results.
  • Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
  • Processed patient specimens according to priority and documented results.
  • Kept laboratory equipment clean and in good working order for optimal functionality and longevity.
  • Recorded, reported and posted test results using CARE 2000
  • Kept laboratory in compliance with all applicable guidelines and laws.
  • Conducted evaluations for as many as 20 patients daily, including EKGs, chemical analysis, urinalysis and hematology.
  • Assisted pathology team with skilled analyses by preparing tissue samples.
  • Worked with pathologist to isolate abnormalities and narrow down likely diagnoses.
  • Assisted with safe transfusions by conducting tests and completing blood counts.
  • Located disease markers and outlined findings in thorough reports for clinicians.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exceeded goals through effective task prioritization and great work ethic.

Medical Laboratory Technologist

Marie Stopes Kenya Medical Laboratory
MOMBASA, KENYA
02.2012 - 02.2013
  • Collection of samples, analysing, and delivering test results to doctors or patients.
  • Handled specimens according to laboratory protocols to maximize accuracy and precision of results.
  • Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintenance of accurate records and reporting of data.
  • Hospital infection control.
  • Continuous regular and efficient co-ordination of appropriate stock of reagents and storage.
  • Ensure safety standards are adhered to within the lab.
  • Maintaining patient confidentiality by keeping laboratory information confidential.
  • Perform related and other duties as assigned HOSPITAL ATTACHMENT.

Pandya Memorial Hospital
10.2008 - 12.2008
  • Kenya medical Laboratory Technicians and Technologist Board (KMLTTB), Registration Number A1A7998.

Medical Laboratory Technologist

PANDYA MEMORIAL HOSPITAL
MOMBASA, KENYA
01.2008 - 10.2008
  • Handled specimens according to laboratory protocols to maximize accuracy and precision of results.
  • Identified microorganisms present in urine, stool and blood samples and cultivated strains to support clinical diagnostics.

Education

Bachelor of Science - MEDICAL LABORATORY SCIENCES, BIOMEDICAL SCIENCES

MOUNT KENYA UNIVERSITY
04.2020 - 10.2016

Diploma - Medical Laboratory Sciences

TECHNICAL UNIVERSITY OF MOMBASA
08.2007 - 12.2010

Skills

Priority management

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Additional Information

  • Willing to relocate: Anywhere Sponsorship required to work in the US

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Certification

Licensed medical Laboratory Technologist

Timeline

Bachelor of Science - MEDICAL LABORATORY SCIENCES, BIOMEDICAL SCIENCES

MOUNT KENYA UNIVERSITY
04.2020 - 10.2016

Supervisor

Aga khan University Hospital - Nairobi
05.2017 - Current

Medical Laboratory Technologist

Aga khan University Hospital
05.2014 - Current

Medical Laboratory Technologist

Marie Stopes Kenya Medical Laboratory
02.2012 - 02.2013

Pandya Memorial Hospital
10.2008 - 12.2008

Medical Laboratory Technologist

PANDYA MEMORIAL HOSPITAL
01.2008 - 10.2008

Diploma - Medical Laboratory Sciences

TECHNICAL UNIVERSITY OF MOMBASA
08.2007 - 12.2010

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