WILLIAM LIGAMI MANDELA

Responsibilities:

• Advised a diverse clientele across my network on optimal travel arrangements based on individual preferences, budgetary considerations, and logistical requirements.
• Designed customized travel itineraries encompassing domestic and international destinations, ensuring alignment with client specifications and travel policies.
• Coordinated all aspects of travel planning, including tours, accommodation bookings, transportation logistics, insurance coverage, and fare comparisons.
• Cultivated strong client relationships through attentive service and proactive communication, resulting in a high rate of customer satisfaction and repeat business.
• Stayed abreast of industry trends, travel advisories, and destination-specific information to provide informed recommendations and enhance service delivery.
• Managed reservations and bookings using ( Amadeus Selling Platform connect -graphic mode as well as IATI Global Connect ) to streamline flight booking operations and ensure accuracy in travel arrangements.
• Handled travel emergencies and last-minute itinerary changes promptly and efficiently, maintaining a focus on client safety and comfort throughout their travel experience.
• Collaborated with travel partners, airlines, hotels, and tour operators to negotiate competitive rates and secure exclusive offers for clients

Achievements ;

• Recognized for consistently exceeding sales targets by contributing to the company's revenue growth and market presence.
• Mentored new team members, sharing expertise in travel planning and customer relationship management to foster a cohesive and knowledgeable team environment.
• Worked with some of renowned Organizations in planning their travels ; Naivas Supermarket Ltd, Iris Port Conveyors Ltd , Halcyon Consulting ,Innova and Election Observation Group .
• Skills Utilised ;
• Exceptional knowledge of global travel destinations ( Bali Thailand, Malaysia, Dubai, Cape Town, Europe, Singapore ) , cultural considerations, and visa requirements.
• Proficiency in travel planning software such as Wetu , and Tour plan .
• Strong interpersonal skills with a proven ability to build rapport and trust with a diverse clientele.
• Effective communication skills, both verbal and written, in managing client expectations and conveying complex travel information clearly.
• Detail-oriented approach to itinerary creation and travel logistics management.
• Crisis management and problem-solving skills to address unexpected travel disruptions promptly

• Able to respond to clients inquiries regarding various hotel bookings, developing tour quotations and closing sales, hotel and flight reservations, customer service.

• Responding to inquiries regarding hotels and safaris, creating innovative tour packages, preparing itineraries to the various destinations of interest, making flight quotations.