WILLIAM KINUTHIA
Virtual Assistant
Nairobi
Summary
Detail-oriented and tech-savvy Virtual Assistant with over 3 years of experience in data entry, internet research, customer support, and task automation. Known for precision, consistency, and strong work ethic. Proficient in managing repetitive tasks, maintaining clean data, and adapting quickly to new systems and tools. Looking to contribute to a high-growth team where speed, reliability, and critical thinking are valued.
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering over 5 years of experience providing quality administrative support to clients.
Overview
5
5
years of professional experience
Work History
Freelance Virtual Assistant
Worldwide Clients
01.2022 - Current
- Provided VA services to clients in the US and UK including data research, scheduling, and CRM updates. Used Google Workspace daily to organize workflows and documents. Maintained high-quality results while completing high-volume tasks under tight deadlines. Assisted with basic web content updates and social media scheduling. Helped create SOPs for repetitive processes to improve team efficiency.
Admin & Data Entry Assistant
Tranzact BPO
10.2020 - 12.2021
- Performed administrative support and data entry tasks for BPO clients. Maintained accurate records and updated internal systems. Supported reporting functions and collaborated with teams to streamline operations. Managed communication with clients and ensured timely submission of deliverables.
Education
Post-Graduate Certificate - Certificate in Business Process Outsourcing (BPO)
Ajira Digital Program – Ministry of ICT, Kenya
Nairobi, Nairobi Province, Kenya 04.2001 -
Bachelor of Science - Information Technology
Mt. Kenya University
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Customer service
Timeline
Freelance Virtual Assistant
Worldwide Clients
01.2022 - Current
Admin & Data Entry Assistant
Tranzact BPO
10.2020 - 12.2021
Post-Graduate Certificate - Certificate in Business Process Outsourcing (BPO)
Ajira Digital Program – Ministry of ICT, Kenya
04.2001 -
Bachelor of Science - Information Technology
Mt. Kenya University
04.2001 -
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