WILKISTER JELAGAT
Nairobi,Kenya
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
Work History
Internal Sales Representative
Faharess limited company
Nairobi, Nairobi
11.2023 - Current
- Ensured timely payment collection from clients by following up overdue invoices as needed
- Generated new sales opportunities by prospecting for potential customers with cold calls, emails and mailings
- Advised customers on the most suitable products based on their individual requirements
- Responded promptly to all incoming enquiries in order to convert them into sales orders
- Managed inventory levels effectively by placing orders when stock ran low or was exhausted
- Researched prospective clients using online resources such as LinkedIn and Hoovers
- Gathered market intelligence on competitors' products, pricing structure and promotional activities
- Utilized Salesforce CRM software to track leads, manage accounts and monitor sales performance
Finance/Accounts Assistant
Orthoqueen Limited
Eldoret, Uasin Gishu
01.2022 - 10.2023
- Assisted with tax preparation and filing, including sales tax and income tax returns.
- Reconciled bank statements and resolved discrepancies to ensure accurate financial reporting.
- Reconciled computer reports with manually maintained ledgers.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Received and recorded cash, checks and transfers.
- Maintained accurate records of financial transactions.
- Coordinated with vendors regarding billing issues.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Processed company receipts, sales invoices and payments from customers and suppliers.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Assisted in accounts receivable, payable and general ledger activities.
- Reconciled bank statements on a regular basis.
- Supported the finance team with ad-hoc projects and financial analysis as required.
- Handled daily cash transactions and maintained petty cash fund.
- Liaised with vendors and suppliers to negotiate payment terms and resolve billing issues.
- Managed household errands and other essential duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
Business Development Officer
Kenya Women Finance Trust
Narok, Narok
07.2020 - 11.2021
- Cultivated positive relationships with clients to increase revenue and ensure customer loyalty
- Developed and maintained a strong customer relationship base through effective communication, problem solving and follow-up
- Analyzed data from customer feedback surveys to identify areas of improvement in services offered
- Developed strong relationships with clients to grow business networks
- Represented brand during special events, customer interactions and sales
- Updated and expanded client databases within assigned territory
- Forecasted sales numbers to gauge product and campaign success
- Identified key decision makers within target organizations to create business opportunities
- Provided excellent customer service to resolve inquiries quickly and accurately
- Gathered market intelligence on competitors' products, pricing structure and promotional activities
- Managed inventory levels effectively by placing orders when stock ran low or was exhausted
- Delivered presentations at client sites or other venues regarding the features and benefits of products and services offered
- Reviewed existing accounts regularly for cross selling opportunities or additional services required
- Prepared accurate sales reports on a weekly basis detailing progress against targets
- Upsold higher value items where appropriate in order to maximize profits from each transaction
- Analyzed data from customer feedback surveys to identify areas of improvement in services offered
Finance Intern
The Kenya Police Sacco
Nairobi, Nairobi
06.2019 - 08.2019
- Assisted in the preparation of presentations and proposals for potential customers
- Drafted contracts with clients regarding services provided by the organization
- Analyzed customer feedback data to ensure high levels of customer satisfaction
- Utilized advanced analytics tools to measure performance metrics against established goals
- Conducted market research to understand industry trends and competitive landscape
- Developed new business and long-term account opportunities through prospecting and cold calling
- Tracked key performance indicators to measure progress and identify areas of improvement
- Followed up with customers after sales to gain feedback
- Used knowledge of company products and services to recommend solutions to customers
- Built and maintained pipeline that supported monthly, quarterly and annual goals
- Created marketing materials such as brochures, flyers, and promotional items for events
- Performed data entry tasks to update customer records in CRM software
- Generated leads through online research and networking initiatives
- Participated in trade shows, conferences, and seminars to promote company offerings
- Handled client deposits and transactions and updated billing information in company databases
- Analyzed sales data to adjust and improve sales strategies
- Completed and filed paperwork involved with finance process
- Handled administrative tasks for department by answering phones and inputting data
- Participated in team meetings focused on improving internal processes related to accounting functions
- Updated customer information in electronic data system
- Organized large volumes of data into easily understandable formats utilizing Microsoft Excel spreadsheets
- Generated monthly invoices for customers based on established billing cycles
- Developed strong analytical skills and financial modeling techniques to analyze complex financial information
- Developed financial models to assess financial performance of clients
- Analyzed accounts and transaction patterns to determine existing fraud trends
Education
Degree of Business Management - Finance and Banking
MaasaiMaraUniversity
Narok, Narok12.2019
Kenya Certificate of Secondary Education -
St. Anne's Muthale Girls High school
Nairobi, Kitui12.2014
Skills
- Goal-oriented mindset
- Email etiquette
- CRM proficiency
- Cold calling expertise
- Upselling strategies
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Excellent communication
- Reliability
- Customer satisfaction
- Customer engagement
- Adaptability
- Financial modeling
- Presentation skills
- Data analytics
- ERP implementation
- System integration
References
- Viola Korir, Faharess Limited Company, Human Resources Manager, 254708393350, violakorir@gmail.com
- Joan Yator, Orthoqueen Limited, Director, 254723141158, joanyator2016@gmail.com
- Francis Mutuku, Kenya Women Finance Trust, Regional Sales Manager, 254724245133, francismutuku@gmail.com
- Talam kpss The Kenya Police Sacco, Human Resources Manager, (072) 181-2368, Talamkpss@gmail.com
Languages
English
Upper Intermediate
B2
Swahili
Proficient
C2
Chinese (Mandarin)
Beginner
A1
Timeline
Internal Sales Representative
Faharess limited company
11.2023 - Current
Finance/Accounts Assistant
Orthoqueen Limited
01.2022 - 10.2023
Business Development Officer
Kenya Women Finance Trust
07.2020 - 11.2021
Finance Intern
The Kenya Police Sacco
06.2019 - 08.2019
Degree of Business Management - Finance and Banking
MaasaiMaraUniversity
Kenya Certificate of Secondary Education -
St. Anne's Muthale Girls High school
Similar Profiles
Mohsen SadakaMohsen Sadaka
Lead Electrical Engineer at Huta Hegerfeld Limited - First Fix Company LimitedLead Electrical Engineer at Huta Hegerfeld Limited - First Fix Company Limited
Carman Ka Man LaiCarman Ka Man Lai
Executive Secretary at Goldbeam International Limited, Jinhui Holdings Company LimitedExecutive Secretary at Goldbeam International Limited, Jinhui Holdings Company Limited
RYAN ANDRE’ JACKMANRYAN ANDRE’ JACKMAN
Regional Inventory & Logistics Coordinator at Interlinc (Barbados) Limited formerly Facey Commodity Company (Barbados) LimitedRegional Inventory & Logistics Coordinator at Interlinc (Barbados) Limited formerly Facey Commodity Company (Barbados) Limited