Wilfred Maina Njoroge
Nairobi
Summary
I am writing in reference to the position in the subject. My journey as an administrative professional has taken many exciting turns. I've worked with multiple organizations in capacities such as business manager, running teams of up to 20 people. I've also been fortunate to work with community based organizations such as JSI as a consultant developing Holistic Organizational Capacity Assessment for community based organizations such as NETIPHS in Sierra Leone. I believe in working for an organization that solves societal issues such as equality in technology opportunities. Your organization would give me this chance as an office manager to work with a visionary team to be part of something great. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
16
16
years of professional experience
Work History
Director of Business Consulting
GGL Technologies
11.2024 - 12.2024
- As the Director of Business Consulting, I lead strategic initiatives that drive innovation, client success, and business growth. My role focuses on delivering value through tailored solutions, operational excellence, and fostering long-term client relationships.
- Key responsibilities and achievements include Strategic Leadership: Spearhead market analysis and strategy development to align consulting solutions with client needs and industry trends.
- Operational Excellence: Streamline processes and implement data-driven strategies to improve productivity and project outcomes.
- Client Relationship Management: Cultivate and maintain trusted partnerships, ensuring a consultative approach that delivers measurable impact.
- Team Development: Recruit, mentor, and empower high-performing teams, fostering a culture of collaboration and continuous improvement.
- Business Development: Drive growth through strategic networking, proposal development, and innovative service offerings.
- Technology Integration: Champion the adoption of emerging technologies, aligning them with client objectives for maximum efficiency and ROI.
- Financial Oversight: Optimize project budgets and focus on revenue-generating opportunities to meet organizational targets.
Business Development Manager
THE Jitu Technology Company
12.2022 - 10.2024
- Roles/Responsibilities Recruitment, Coordination, and Development of Junior Talent.
- Development and Implementation of Business Processes.
- Managing client-teams' relationships.
- Offering business solutions to global clientele.
- Leadership, and training development.
- Development of team communication skills through touch base sessions, and toastmaster communication sessions.
- Successfully developed a global mentorship program and processes to assist develop talent.
- Streamlined operation procedures in areas like recruitment, onboarding and training.
- Cut down operational cost by optimizing team's hourly performance on various projects.
- Developed new teams and clients.
Partnership Lead
Africa-ACEX
04.2021 - 04.2022
- Coordination of Introducing Brokers and Clients cross Africa.
- Stakeholder Management and Reporting.
- Business Development through organizing continental sales meetings and sales team development forums.
- Training and sensitization on ecommerce programs and company products.
- Supported nine start ups.
- Establishment of hub as training facility.
- Cut down on operation cost by optimizing on logistics.
Hub Manager
Workflow Innovations Hub
01.2020 - 03.2021
- Facilities Management.
- Stakeholder Management and Reporting.
- Finance and Book Keeping Operations.
- Human Resource Management.
- Business Development by organizing stakeholder networking events such as pitch sessions.
- Tutoring on ecommerce programs.
- Supported nine start ups.
- Establishment of hub as training facility.
- Cut down on operation cost by establishing partnerships with other University programs and stakeholders.
- Establishment of Income generating programs.
Organizational Capacity Assessment Consultant
John Snow International
07.2020 - 11.2020
- Training and sensitization on management for a Community Based Organization for persons living with H.I.V.
- Logistics Management and Reporting.
- Strategic Planning and Forecasting.
- Improved capacity of the CBO's management team enabling cost and resource optimization.
- Successfully planned future operations for up to 2025 in line with desired goals.
- Ensured the team is prepared for strategic partnerships to ensure donor funding.
- Establishment of Income generating programs.
Manager
Friendz Bar and Restaurant
03.2018 - 12.2019
- Facilities Management.
- Stakeholder Management and Reporting.
- Finance and Book Keeping Operations.
- Human Resource Management.
- Business Development.
- Rebranding of the restaurant image.
- Increase of revenue generation.
- Establishment of restaurant as training facility.
- Cut down on operation cost by buying in bulk leveraging on economies of scale.
- Establishment of Income generating programs.
Volunteer Assistant Project Coordinator
Swiss-Sierra Leone Development Foundation
05.2018 - 02.2019
- Overseeing of the Monitoring and Evaluation department.
- Data analysis and reporting.
- Coordination of outreach and stakeholders activities in the community.
- Communications of project activities to the partners and donors.
- Administrative audit.
- Trouble shoot and problem solving after evaluation.
- Continual communication with stakeholders through company newsletters.
- Conducted and audited patients data monitoring and evaluation statistics.
- Established analytics and quality assurance from patient data that is able to support movement of clinical drugs.
Administrative Manager
EcoMed Advanced Medical Diagnostic
09.2017 - 03.2018
- Liaising with partners on sample transport and data handling.
- Coordinating of diagnostic departments to ensure organization works as a team.
- Planning coordination of interdepartmental activities.
- Managing quality assurance program.
- Budgeting and financial controls.
- Stakeholder Management and networking.
- Electronic Database Review and Operations-Tally and Dotpath.
- Researching new management strategies and alternative methods of efficiency.
- Coordination of emergency call and data center.
- Reporting on organizational performance.
- Training of staff and managers to increase efficiency in duty performance.
- Business Development and coordination of outreach activities and stakeholders.
- Established standards and procedures on administration.
- Conducted a business audit on operations and renegotiated staff contracts.
- Conducted an inventory audit and established quality assurance within the supply chain.
- Established a client feedback system.
- Established communication channel between senior management and the staff.
- Executed handover schedules within the departments and ensured operational continuity.
- Trained staff on use of ICT tools and reporting styles.
- Established supplier list and evaluation criteria to ensure quality and effective services to the business.
Hospital Manager
Juja Modem Hospital
01.2017 - 08.2017
- Human Resource Support.
- Liaison and Reporting to Board of Directors.
- KPI implementation.
- Internal audit operations and Strategic Change Implementation.
- Coordinate with health care service providers.
- General supervision of hospital departments.
- Facilitating of hospital equipment including overseeing procurement and supply processes.
- Oversaw the furnishing and equipping of a new theatre at the hospital.
- Established quality reporting schedule to the board of directors.
- Implemented Key Performance Indicators.
- Established better client payment procedures in coordination with the social healthcare system.
- Established and implemented standard operations at the hospital.
Management Consultant
Tropez and Diamond Group of Hotels
01.2017 - 08.2017
- Marketing project preparation.
- Budget preparation, implementation and monitoring.
- Creation of Marketing Strategies.
- Reporting of findings to the group manager.
- Initiated marketing schedules and audits.
- Oversaw budget preparation.
- Consulted on findings from monitoring and evaluation.
Administrator
Special Needs Empowerment Program
12.2015 - 12.2016
- Mobilizing for members with physical disability in development programs.
- Ensuring clinics are well facilitated with equipment.
- Ensuring members' data is received at the company.
- Initiated small and medium business programs for members.
- Processed and dispatched client files to relevant council department.
- Analyzed and audited data in line with quality assurance for client's benefit.
Market Analyst
MichMarket Analysts
10.2014 - 11.2015
- Investment planning and Training.
- Risk management Training.
- Setting up of Financial systems.
- Reporting on findings.
- Researched and recommended over 200 clients to various financial brokers.
- Created and operated a training schedule for clients on financial risk management.
- Signed a memorandum of understanding with various ecommerce companies to ensure clients can process their payments.
- Ensure continued follow up on clients and trainees.
Market Analyst & Product Development Assistant
Heritage Insurance Company Ltd
11.2013 - 09.2014
- Generating and Analyzing Monthly Sales reports.
- Researching on competitive products.
- Supporting with customer care services.
- Assisted product development of various policies and sales generation.
Assistant Procurement Officer
British American Company Limited
10.2012 - 10.2013
- Purchase order making.
- Conducting Supplier assessment.
- Logistics operations.
- Invoice processing.
- Supplier relationship development.
- Following up on user conformities.
- Facilitated and furnished over fourteen branches of the company in its expansion initiatives.
- Established supplier evaluation strategies ensuring quality and effective services are offered.
- Established supplier feedback system -Giving suppliers a chance to improve on their services.
- Improved on the internal distribution system where inventories were effectively supplied to the various departments through an electronic system. This cut down printing costs by 30%.
Stores Operative
British American Company Limited
01.2011 - 09.2012
- Coordinating Store Operations.
- Logistics procedure to head office and the branches.
- Asset control and recording.
- Project development team-stores management automated system.
- Control of movement and materials.
- Audited the storage systems and conducted an audit of assets worth $5 million dollars.
- Evaluated and recalibrated reorder levels to enable the users to get items on time, for procurement to source for the items effectively, and for suppliers to provide quality items sourced in good time.
- Tagged, disposed and maintained and recorded assets after the stock audit.
- The recorded data from the evaluation and stock take was then used to create an internal inventory distribution system.
Assistant Manager
Procure Kenya Limited
11.2010 - 12.2011
- Conducting Project Research.
- Purchase Order preparation.
- Managing Products Logistics.
- Invoice processing.
- Supplier Relationship Development.
- Established a new clientele-Pharmacies.
- Sourced for new suppliers and avoided inconsistencies in supplies.
- Repaired customer relations and established client confidence in products.
- Improved on reporting and purchasing procedures and gave the senior management a clearer scope of cash flow and operations.
Assistant Operations Officer
Vanguard Storage Services
05.2009 - 10.2010
- Goods and Data retrieval from client's storage space.
- Dispatch of goods and data to desired client location.
- Marketing development and promotion of the business.
- Successfully conducted promotional activities to raise awareness of the Vanguard Storage facility and services in Salford and the surrounding towns in the North of the United Kingdom.
- Took part in operations of storage and logistics to over 100 clients within the first quarter of establishment of the business generating over GBP 12,000 in revenue.
Sales Personnel and Team Member
Odeon and UCI Cinemas
10.2008 - 04.2009
- Lead sale team in promotions and operations in offering clients quality services.
- Managed to penetrate new job markets whilst studying and graduated with a Bachelor in Business Management within a year on a scholarship credit transfer program.
Sales and Catering Staff
Manchester United
10.2008 - 02.2009
- Ensured that all food was served promptly and properly presented according to standards set by the caterer.
- Maintained knowledge of menu items available so that guests could be informed about what was being served.
- Assisted catering manager with setting up the event space and ensuring all necessary items were present.
- Communicated effectively with other members of the catering staff throughout events to ensure a smooth flow of operations.
- Served beverages, appetizers, entrees, salads, desserts. to guests during the event as needed.
- Provided excellent customer service throughout each event by responding quickly to guest requests or inquiries in a polite manner.
- Greeted guests upon arrival to ensure they felt welcome and comfortable at the event.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Set up and cleaned up food preparation and service stations before and after catered events.
Education
MBA - Business Administration And Management
University of Zambia
Unicaf Online05.2025
BSc. - Business Management
University of Salford
Online01.2009
J.D. - Business (Marketing)
Braeburn College
Nairobi, Kenya06-2008
High School Diploma -
Nguviu Boys' High School
Embu, Kenya01.2006
GED -
Plainsveiw Academy
Embu, Kenya01.2002
Skills
- Project Management
- Budgeting
- Human resource management
- Programming
- Reporting
- Communication
- Change and improvement
- Decision making
- Planning and organization
- Delivery and implementation
- Team player
- Strategic planning
- Financial analysis
- Market research
- Project management
- Client relationship management
- Business development
- Team building
- Data analysis
- Operational management
- Task delegation
- Business strategy
- Sales management
- Strategies and goals
- Organizational development
- Creativity and innovation
- Risk management
- Staff management
- International business
- Business administration
- Analytical thinking
- Process improvement
- Budget management
- Negotiation
- Decision-making
- Team collaboration
- Goal setting
- Facilities management
- Contract and vendor management
- Talent acquisition
- Innovation management
- Team management
- Staff development
- Financial management
- Employee development
References
- Mercy Mwaura, Director of International Relations, University of Makeni (UNIMAK), mercy.mwaura@ymail.com, +23278547446
- Joseph Ngigi, Bio-Medical Engineer, EcoMed Advanced Diagnostic Center, Sierra Leone, ngigijoseph89@gmail.com, +232034115482/+25472176744
- Jessica Konoppa, Capacity Development Advisor, Resilient and Responsive Health Organizations at John Snow International-Sierra Leone, jessica.konoppa@sl.jsi.com, +23279 700 232
Hobbies and Interests
- Reading research papers
- Networking
- Public speaking
- Running an O Negative Blood Drive initiative online
Training
- Salesforce Associate Certified-Customer Relationship Management Tools
- Microsoft Packages and Ecommerce System Operations
- Underwriting training at Heritage Insurance Company Limited
- Sales and Promotion Training at Odeon UCI Cinemas Manchester
- Procurement and Negotiations Training at British American Insurance Company Limited
- Supply Chain Management focusing on ecommerce linear programming and Logistics at the Jomo Kenyatta University of Agriculture and Technology
Languages
- Swahili, Fluent-Written and Spoken
- English, Fluent-Written and Spoken
- Sierra Leonean Krio, Basic-Written and Spoken
- Spanish, Basic-Written and Spoken
Personal Information
Nationality: Kenyan
Timeline
Director of Business Consulting
GGL Technologies
11.2024 - 12.2024
Business Development Manager
THE Jitu Technology Company
12.2022 - 10.2024
Partnership Lead
Africa-ACEX
04.2021 - 04.2022
Organizational Capacity Assessment Consultant
John Snow International
07.2020 - 11.2020
Hub Manager
Workflow Innovations Hub
01.2020 - 03.2021
Volunteer Assistant Project Coordinator
Swiss-Sierra Leone Development Foundation
05.2018 - 02.2019
Manager
Friendz Bar and Restaurant
03.2018 - 12.2019
Administrative Manager
EcoMed Advanced Medical Diagnostic
09.2017 - 03.2018
Hospital Manager
Juja Modem Hospital
01.2017 - 08.2017
Management Consultant
Tropez and Diamond Group of Hotels
01.2017 - 08.2017
Administrator
Special Needs Empowerment Program
12.2015 - 12.2016
Market Analyst
MichMarket Analysts
10.2014 - 11.2015
Market Analyst & Product Development Assistant
Heritage Insurance Company Ltd
11.2013 - 09.2014
Assistant Procurement Officer
British American Company Limited
10.2012 - 10.2013
Stores Operative
British American Company Limited
01.2011 - 09.2012
Assistant Manager
Procure Kenya Limited
11.2010 - 12.2011
Assistant Operations Officer
Vanguard Storage Services
05.2009 - 10.2010
Sales Personnel and Team Member
Odeon and UCI Cinemas
10.2008 - 04.2009
Sales and Catering Staff
Manchester United
10.2008 - 02.2009
MBA - Business Administration And Management
University of Zambia
BSc. - Business Management
University of Salford
J.D. - Business (Marketing)
Braeburn College
High School Diploma -
Nguviu Boys' High School
GED -
Plainsveiw Academy
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