Wicklife Machira
Nairobi
Summary
Adaptable call center agent with a solid foundation in customer assistance and sales support. Known for enhancing customer experiences through effective follow-ups and teamwork, ready to contribute to improved customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Relationship Officer
Cemes
Nairobi , Kenya
07.2025 - Current
- Managed client inquiries through multiple communication channels.
- Built and maintained strong relationships with clients and stakeholders.
- Assisted clients in resolving issues effectively and promptly.
- Documented client interactions using CRM software for tracking purposes.
- Coordinated client meetings to discuss service updates and feedback.
- Educated clients on new products and service offerings proactively.
Call Center Agent, Inbound Saleso
Platinum credit
Nairobi, Kenya
05.2024 - 06.2025
- Assisted customers with inquiries about products and services.
- Processed inbound sales calls to meet customer needs.
- Utilized CRM software to track customer interactions effectively.
- Educated customers on features and benefits of credit options.
- Provided timely follow-up to enhance customer satisfaction levels.
- Collaborated with team members to share best practices and insights.
Education
Some College (No Degree) - Accounting And Finance
Moiben Technical College
EldoretSkills
- Customer relationship management
- CRM software utilization
- Sales process optimization
- Product knowledge enhancement
- Data entry accuracy
- Effective communication
- Active listening
Languages
English
Proficient (C2)
C2
Afrikaans
Native
Native
Certification
DIPLOMA KNEC
Timeline
Client Relationship Officer
Cemes
07.2025 - Current
Call Center Agent, Inbound Saleso
Platinum credit
05.2024 - 06.2025
Some College (No Degree) - Accounting And Finance
Moiben Technical College