WHITNEY NGUSYE TITO
IT Specialist
Nairobi
Summary
I am a highly motivated and skilled professional with a strong background in computer systems, seeking opportunities that will challenge my thinking abilities and allow me to enhance my innovative and creative skills. Passionate about personal and organizational growth and with a strong educational foundation in the Information Technology sector.
Overview
1
1
year of professional experience
Work History
Contact Center Agent
CCI Global Kenya
09.2025 - 10.2025
- Handled customer inquiries via phone, email, or chat.
- Resolved complaints by investigating and providing solutions.
- Promoted sales and upsold products during calls.
- Updated CRM records with interaction details.
- Contributed to quality checks and performance feedback.
- Collaborated with team on targets and best practices.
- Suggested process improvements for efficiency.
- Ensured compliance and completed training.
ICT Intern
ICT Parliamentary Service Commission
05.2025 - 08.2025
- Supported LAN and WAN maintenance and troubleshooting to guarantee network efficiency.
- Assisted workers and users with hardware and software difficulties and help desk assistance.
- Assisting with ICT equipment and software setup.
- Contributed to ICT infrastructure preventative and corrective maintenance programs.
- Analyzed systems and worked with users to address ICT issues.
- Helped monitor software licenses and hardware/software use.
- Recorded skills and completed supervisor and mentor-directed tasks.
- ICT training for legislative personnel supported capacity development.
- Utilized ICT to streamline legislative business procedures.
Office Assistant
Thaddeus Tito Kisongoa & Associates
04.2025 - 08.2025
- Make appointments as required to serve customers quickly.
- Maintain privacy and security in the client filing system.
- Identify and hire outstanding talent for our team.
- Handle crises using problem-solving and decision-making abilities.
- Post job openings to attract competent individuals.
- Manage workplace gatherings to improve teamwork.
- Maintain marketing tools to boost our company.
Education
Bachelor's Degree - Business Information Technology Management
KCA University
Nairobi, KE12-2025
High School Diploma - KCSE
Machakos Girls High School
Machakos, KE11-2021
KCPE - undefined
Machakos Primary School
Machakos, KE11-2015
Skills
- CRM Management
- Client relations
- Answering questions
- Gathering information
- Follow-up skills
- Problem solving skills
- Teamwork & Interpersonal Skills
- Computer networking skills
Timeline
Contact Center Agent
CCI Global Kenya
09.2025 - 10.2025
ICT Intern
ICT Parliamentary Service Commission
05.2025 - 08.2025
Office Assistant
Thaddeus Tito Kisongoa & Associates
04.2025 - 08.2025
KCPE - undefined
Machakos Primary School
High School Diploma - KCSE
Machakos Girls High School
Bachelor's Degree - Business Information Technology Management
KCA University