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WESLEY KOSGEY
INTERN- UWEZO FUND OVERSIGHT BOARD
BOMET,SIONGIROI
Summary
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving. An Economics & Finance graduate with excellent communication and interactive skills with fluency in Kiswahili and English.
Overview
2
2
Languages
2
2
Certifications
8
8
years of post-secondary education
2
2
years of professional experience
Work History
INTERN-UWEZO FUND OVERSIGHT BOARD
PUBLIC SERVICE COMMISSION
NAROK COUNTY, EMURUA DIKIRR CONSTITUENCY
05.2021 - Current
- Answered incoming telephone calls, took down messages and provided information. Initiate and manage over 50 customer calls per day.
- Sorted and organized files, spreadsheets and reports.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth. Increased repayment record by 5%.
- Upheld office schedule and calendar to coordinate workflow and meetings.
- Filling constituency loan status reports on monthly basis
- Initiate loans for vetting and play active role on loan recovery
Debt Collector Agent
PRESTOPAP TECHNOLOGY COMPANY
NAIROBI, NAIROBI
01.2020 - 05.2021
- Worked in call center environment handling manual and automatically dialed outbound calls. Handled more than 150 accounts per day.
- Maintained high volume of calls to meet demands of busy group. Made more than 200 calls per day
- Close specific number of collection accounts each month to meet assigned target.
- Collect outstanding debts from clients and achieve collection target to ensure increased cash flow. Performed excellently throughout, getting incentives and commissions rewards.
- Contact debtors and implement repayment schedules.
Debt Collector Agent
FINLEY AFRICA COLLECTION
NAIROBI, NAIROBI
09.2019 - 01.2020
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls to meet demands of busy group. Managed over 200 calls per day
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained excellent attendance record, consistently arriving to work on time.
- Contact debtors and implement repayment schedules
- Achieve daily and monthly collection targets. Increased performance of my team, being best performer in December.
Education
BACHELOR oF ECONOMICS AND FINANCE - ECONOMICS & FINANCE
KENYATTA UNIVERSITY
NAIROBI 09.2014 - 12.2018
High School Diploma -
TENWEK BOYS HIGH SCHOOL
BOMET 01.2010 - 12.2013
Skills
Building Customer Trust and Loyalty
Responding to Difficult Customers
Courteous with Strong Service Mindset
Multitasking and Prioritization
Efficient and Detail-Oriented
Data Entry and Maintenance
Verbal and Written Communication
Time Management
Team-Oriented and Cooperative
Strong Analytical and Problem Solving Skills
Certification
Completed a Driving Course at Tena Top Gear Driving School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Swimming
Surfing the net
Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
INTERN-UWEZO FUND OVERSIGHT BOARD
PUBLIC SERVICE COMMISSION
05.2021 - Current
Debt Collector Agent
PRESTOPAP TECHNOLOGY COMPANY
01.2020 - 05.2021
Debt Collector Agent
FINLEY AFRICA COLLECTION
09.2019 - 01.2020
BACHELOR oF ECONOMICS AND FINANCE - ECONOMICS & FINANCE
KENYATTA UNIVERSITY
09.2014 - 12.2018
High School Diploma -
TENWEK BOYS HIGH SCHOOL
01.2010 - 12.2013