Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Werner Cheruiyot

Driver
NAIROBI
Werner Cheruiyot

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

11
years of professional experience
2
Languages

Work History

Agritota Limited

Customer Service Representative
07.2022 - Current

Job overview

  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Inter State Freighters

Truck Driver
05.2021 - 05.2022

Job overview

  • Transported items to destinations within schedule guidelines to satisfy customers' needs.
  • Drove trucks to posted inspection and weigh stations to check weigh-in requirements' compliance.
  • Recorded mileage and gas consumption for company records.
  • Understood local traffic laws and area traffic patterns.
  • Organized paperwork for distribution.
  • Operated large and heavy vehicle in line with NTSA regulations.
  • Navigated roads safely to maintain low accident rate.
  • Awarded safe driving award for accident-free trucking operations.
  • Reported problematic and malfunctioning machinery to management for repair.

Fresh Pro Farm Ltd

Line Worker
08.2016 - 05.2020

Job overview

  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Maintained maximum organization and productivity by properly sorting project components on work tables.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Participated in training sessions to enhance skills and knowledge.
  • Collaborated with other departments to optimize production workflows.
  • Performed general equipment maintenance and repair to minimize downtime.

Tulia Guest House

Receptionist Administrator
07.2012 - 03.2015

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Fulfilled customer requests such as inquiries and bookings.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

International Hotel Tourism Institute- IHTI
Nairobi, Kenya

Certificate from Customer Service Management
04.2001

University Overview

International Hotel Tourism Institute-IHTI
Nairobi, Kenya

Certificate from Management Development Program
04.2001

University Overview

Nouveau Care
123 Ber Street Norfolk, United Kingdom

Certificate from Care Certificate
04.2001

University Overview

Highway Secondary School
Nairobi, Kenya

High School Diploma
04.2001

University Overview

Skills

    Appointment Scheduling

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Interests

Playing Soccer

Community Worker Volunteer

Watching documentaries

Reading Books

Timeline

Customer Service Representative
Agritota Limited
07.2022 - Current
Truck Driver
Inter State Freighters
05.2021 - 05.2022
Line Worker
Fresh Pro Farm Ltd
08.2016 - 05.2020
Receptionist Administrator
Tulia Guest House
07.2012 - 03.2015
International Hotel Tourism Institute- IHTI
Certificate from Customer Service Management
04.2001
International Hotel Tourism Institute-IHTI
Certificate from Management Development Program
04.2001
Nouveau Care
Certificate from Care Certificate
04.2001
Highway Secondary School
High School Diploma
04.2001

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Werner CheruiyotDriver