Wendy Adhiambo

Recruitment, Hiring and Retaining Talent:

• Manage the recruitment process, including posting job openings, screening resumes, conducting interviews, and onboarding new employees
• Facilitate employee induction programs and coordinate new-hire training

Employee Records Management:

• Maintain up-to-date and accurate employee records and HR databases, ensuring compliance with legal requirements
• Utilize HRIS systems for tracking employee data, attendance, and performance

Performance Management:

• Assist in the implementation of performance management processes, including regular performance reviews and feedback sessions
• Support the management of performance improvement plans and handling of underperformance issues

Employee Relations:

• Act as a key contact for employees regarding HR-related queries, grievances, and conflict resolution
• Promote employee engagement and foster a positive organizational culture

Audits and Legal Compliance

• Ensure all HR practices comply with labor laws and company policies
• Implement policies related to workplace safety, disciplinary action, and attendance management

Compensation and Benefits:

• Payroll Administration: Collaborate with the finance department to ensure accurate and timely payroll processing, including calculating wages, bonuses, and overtime
• Benefit Administration: Manage employee benefits programs such as health insurance, retirement plans, leave management, and other perks
• Keep employees informed about their entitlements
• Monitor and update payroll and benefit data in the HRIS system, ensuring accuracy and confidentiality.

Planning

• Oversee daily office operations, including managing office supplies, coordinating vendor services, and handling facility maintenance
• Administer contracts for office-related services such as leasing, maintenance, and IT support

Coordinating:

• Organize corporate events, staff activities, and coordinate meetings as needed
• Manage employee travel arrangements and ensure compliance with company travel policies

Organizing:

• Maintain and organize HR and administrative records, ensuring data confidentiality and accessibility for audits or internal use

Achievements:

• Streamlined recruitment processes for increased efficiency and reduced time to hire.
• Maintained compliance with federal and state employment laws, reducing potential legal risks.
• Updated HR databases with accurate employee information to support effective decision-making processes.
• Organized company-wide training sessions to promote continuous learning and development opportunities.
• Coordinated employee recognition programs, boosting morale and fostering a positive work environment.

• Keeping track of employee’s off time, either due to vacation or sick leave
• Assist with event organization and coordination
• Receiving and answering incoming phone calls and emails
• Handling of office supply inventory, negotiating leases and purchasing agreements
• Update the CEO's calendar- diary management, planning and organizing for meeting.

Achievements:-

• Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.

• Short listing- Assist in evaluation and selecting of candidates for

off-Inspira job openings in accordance with eligibility rules

• Checking application forms, short listing, interviewing and selecting candidates
• Recruitment- Recruiting staff, which involves working with managers to develop job descriptions and position specifications, preparing job adverts
• Registry- maintaining employee records
• Training- Delivering training such as new staff induction

Achievements:

• Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
• Streamlined recruitment processes for increased efficiency in talent acquisition efforts.

Call Centre:

• Answering calls from Staff members who have a request concerning a customers’ account/card
• Unblocking of debit/ credit cards in Card Authorization

Human Resource:

• Labeling storage locations and assembling new files
• Calling qualified candidates for interviews

Achievements:

• Supported daily operations, contributing to a well-organized and efficient work environment.
• Operated multi-line telephone system to answer 100 calls per day, making outgoing calls and taking messages.

• Opening New members accounts
• Checking on members loan balances
• Crediting members accounts when they deposit cash
• Advise members on their loan limits

Achievements:

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Managed approximately 50 incoming calls and emails per day from customers.