Proactive Sales Administrator offering 4-years background processing sales orders, arranging deliveries and rendering after-sales support. Liaises well with suppliers and handling ad-hoc customer sales queries and orders. Proficient in SalesForce CRM coupled with in-depth knowledge of paper and digital filing systems. Communicative and direct professional committed to achieving quality results.
Hi, I’m
Wendy Diana Wanyama
Sales Administrator
Nairobi
Summary
Overview
4
years of professional experience
Work History
Car And General PLCNairobi, Kenya
Sales Administrator
11.2019 - 01.2024
Job overview
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Negotiated contracts with vendors to secure the best possible terms and conditions for the company in purchasing marketing material.
- Improved lead generation by researching potential clients and market trends for targeted prospecting efforts.
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Manage Multi-site orders and maintaining spreadsheets.
- Good knowledge of company products so as to assist the client make a purchase.
- Processing of orders from the web,all social media platforms,phone customers and walk inn customers.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Generation of sales orders,purchase requests and customer receipts and invoices.
- Respond to customer enquiries on phone,email and company website.
- Organize for delivery and ensuring to track order packaging and delivery address as per the customers request.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for the sales administration team.
- Maintained accurate records of client interactions in CRM software for better tracking of communications history and future actions needed.
- Coordinated successful trade shows and events for increased brand visibility, managing logistics and promotional materials.
- Facilitated smooth onboarding of new clients by preparing necessary documentation, scheduling training sessions, and conducting follow-up calls.
Education
Management University of Africa.Nairobi, Kenya
Bachelor of Management And Leadership from Human Resources Management
04.2001
University Overview
I have achieved a diploma in Business Management from the Kenya institute of Management in the year 2018.
Skills
Production Support
Sales Tracking
Account Development
Order Management
Good team leaders and team player
Excellent communication skills both verbal and written
Good understanding of the sales process
Accurate and keen to details
Ability to multi-task and juggle among tasks
Good listening skills
Accomplishments
Accomplishments
- Created a company-wide, comprehensive training program for all sales team members in liaison with the sales manager and the supplier of the products in order for the sales team to have better understanding of the products and service.
- Achieved 90% customer satisfaction through effectively helping with sales processes and coordination of post delivery inspection for products bought.
- Named "best employee of the Year 2022 since i had achieved and exceeded my sales targets.
Volunteer work
Volunteer work
I volunteered to help clean and cook for children in a children's home within the neighborhood of our work environment.
I also volunteered in speaking and motivating of students in high school who are completing there highschool exams and joining college on their career path and how to approach it.
Timeline
Sales Administrator
Car And General PLC
11.2019 - 01.2024
Management University of Africa.
Bachelor of Management And Leadership from Human Resources Management
04.2001