Wendy Prudence
Nairobi
Summary
Versatile and results-driven professional with over 4 years of experience across customer service, office support, sales and education. Skilled in communication, organization and problem-solving with a proven ability to adapt quickly to new roles and environments. Recognized for delivering excellent service, supporting teams effectively and maintaining accuracy and efficiency in fast-paced workplaces.
Overview
8
8
years of professional experience
Work History
Professional Development
Self -Directed Learning
Nairobi
01.2024 - Current
- Strengthen digital, administrative and customer service skills through self-learning and practical application.
- Improve teamwork and communication abilities through informal volunteering and community involvement while maintaining adaptability and commitment to continuous growth.
Sales Executive
Choice Cargo Company
Nairobi
09.2020 - 09.2023
- Delivered superior customer service by responding promptly and professionally to client inquiries and concerns.
- Processed client orders and coordinated timely pick-up and delivery of freight and cargo.
- Prepared and reviewed bills of lading to ensure accuracy in shipping charges and tariffs.
- Maintained detailed records of goods shipped, received, and stored for efficient tracking.
- Contacted and visited clients across markets and offices to promote services and build strong relationships.
- Negotiated and arranged transport of goods, ensuring cost-effectiveness and timely delivery.
- Notified clients of freight arrivals and coordinated delivery arrangements.
- Advised clients on transportation options, tariffs, and payment methods.
- Calculated shipping costs, taxes, and tariffs with accuracy to support efficient operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant Administrative Officer
International Christian Kindergarten
Nairobi
01.2019 - 02.2020
- Facilitated interdepartmental communications and interactions between internal and external parties.
- Handled basic office duties by answering and routing phone calls, responding to emails and maintaining employee, financial and client records.
- Tracked expenses, processed invoices and completed other related accounting tasks.
- Provided minor first aid as required
- Operated computer based programs for accounting, student and personal information
- Performed financial functions required to maintain school financial records such as petty cash distribution
- Completed purchase orders for office and school supplies for authorization, check orders received and distribute to appropriate staff
- Distributed student messages as required
- Performed various office assigned tasks computer, word processing and typing
Sales Assistant/Receptionist
Marshalls (EA) Ltd
Nairobi
01.2018 - 12.2018
- Negotiated purchase prices and explained sales, warranty and optional products.
- Drove team revenue totals by bringing in top sales numbers.
- Responded to customer enquiries via telephone and email.
- Demonstrated automobiles by explaining characteristics, capabilities and features, explaining warranties and services.
Polling Clerk
Independent Electoral and Boundaries Commission
Nairobi
08.2017 - 09.2017
- Assisted voters in the voting process using the biometric
- Dealt with entry of polling results
- Ensuring Counting of the cast votes.
Education
Diploma - French Language And Literature
Alliance Francaise De Nairobi
Nairobi, KenyaDiploma - Airline Cabin Crew
East African School of Aviation
NairobiSkills
- Office Support & Record Management
- Customer Service & Client Assistance
- Scheduling & Calendar Coordination
- Documentation & Data Entry
- Communication & Interpersonal Skills
- Team Collaboration & Problem Solving
- Sales & Client Relationship Management
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) & Google Workspace
- Time management
- Decision-making
Languages
English
Proficient
C2
French
Beginner
A1
Swahili
Proficient
C2
References
- Peter Mule, Manager, Choice Cargo Company. Nairobi, Kenya. +254 726 141756
- Caroline Wambua, Administrator. International Christian Kindergarten, Nairobi, Kenya. +254 723 890997
- Florence Gero, Lecturer, East African School of Aviation, Nairobi,Kenya. +254723176984
Timeline
Professional Development
Self -Directed Learning
01.2024 - Current
Sales Executive
Choice Cargo Company
09.2020 - 09.2023
Assistant Administrative Officer
International Christian Kindergarten
01.2019 - 02.2020
Sales Assistant/Receptionist
Marshalls (EA) Ltd
01.2018 - 12.2018
Polling Clerk
Independent Electoral and Boundaries Commission
08.2017 - 09.2017
Diploma - French Language And Literature
Alliance Francaise De Nairobi
Diploma - Airline Cabin Crew
East African School of Aviation