Wendy Ngigi

• Engaging in discussions and creation of awareness on issues the youth are facing today.
• Managing Kenya's Digital Warriors space by engaging local and international farmers in discussions geared to lead to sustainable and organic farming methods.
• Researching for different topics to pique participants interest and inspire them to advocate and practice sustainable farming and life habits.
• Pushing for petitions and seminar participation.
• Researching on behalf of participants and give informed advice based on different queries and concerns.
• Reporting back to the Online team lead on performance and making recommendations on strategies to move forward.
• Handling the now merged Farming and Plastics digital space and bringing environmental subjects valuable and that touch on the group as a whole.

My roles included but not limited to:

• Deliver prompt and efficient technical aid to customers.
• Ensure customer satisfaction and raise Conversation rates measured in reviews and loyalty programs.
• Diagnose client issues by developing technical skills to be able to resolve customer issues efficiently.
• Knowledge management and documentation: this includesC feeding correct information to our inhouse AI as well as training other team members on various technical information, keeping up with updates of UI/UX of the products, with the objective of reducing resolution time, and empower other support team members with relevant information.
• Continuous learning and skill development, to ensure I stay on track with the latest trends, tools and techniques.
• Collaboration and Coordination, working closely with other departments, such as the developer team and product team to investigate recurring issues, test new features and provide feedback to improve product functionality.
• Team work within the department: As remote worker in a different time zone it's my responsibility to ensure I maintain great communication and coordinate with the office team to ensure we are working cohesively despite the time disparities as well as have a flexible time management plan to accommodate meetings and trainings outside working hours as well.
• Created customer support strategies to increase customer retention.
• Answered customer support inquiries via specialized ticket tracking platforms.
• Used platforms like Notion, Jira, Confluence, Slack, Crisp and Trello to keep in track with daily tasks, goals and communications.

SALES.

• Researching, recommending as well as contacting and communicating with potential prospects for new business opportunities.
• Researching and analyzing sales options.
• Building and maintaining relationships with clients and prospects.
• Staying current with trends and competitors to identify improvements or recommend new products.
• Building and maintaining professional network.
• Receiving and greeting clients in the showroom, understanding their needs and advising them on products and solutions suiting their needs.

ADMINSTRATION.

• Providing the appropriate information to update client database. - Administration services and reporting.
• Answering incoming calls; taking messages and re-directing calls as required.
• Dealing with email enquiries.
• Taking minutes.
• Diary management and arranging appointments.
• Data entry and Book keeping of the financial details of the company.
• General office management. -
• Maintaining the company social media accounts.
• Providing administration support to the Director.

MARKETING.

• Managing social media platform.
• Content Creation, daily posting and coming up with interesting captions. -
• Liaising with third parties to develop marketing and advertising materials and documents.
• Manage inventory of give-away, promotional items and client gifts.
• Assist in identifying potential market and bringing in new business.

• Coordinating for pick up and transporting of goods from storage location to sale point.
• Organizing and arranging goods at sale point aesthetically to appeal to target market.
• Made sales in open air flea and pop up markets in different locations.
• Accounted for sales made, stock inventory and financial records on sale day.
• Drafted new strategies to improve sales.

• Writing blog posts about current environmental topics, that related to the organization's goals. - Checking website regularly, for functionality of elements and accuracy of page information. - Marketing for various functions.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.

• Attending environmental related conferences and workshops on behalf of the organization.
• Organizing environmental related workshops.
• Pitching to different organizations and companies, on alternative energy methods and different environmental policies specified to the client's needs.
• Marketing for the Institute on various online platforms.
• Negotiating and closing deals with clients. - Budgeting and handling finances.
• Hosting and managing different teams that attended training and workshops.