Wendy Chepkoech
Business Analyst
Summary
Seasoned Business Analyst more than three years industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
Business Analyst
KCB Bank Group
10.2023 - Current
- Support and align efforts to meet customer and business needs
- Collaborate with cross-functional teams, including product managers, product developers, business architects and solutions architects, to brainstorm, conceptualize, and prioritize product features and enhancements
- Elicit and clearly document business and systems requirements.
- Ensure that product designs comply with accessibility standards, regulatory requirements, and industry guidelines.
- Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes.
- Demonstrated fluency in business processes and process differentiation
- Ensure that product designs are user-centric, intuitive, and aligned with the company's brand and design principles.
- Serve as a liaison between Business and IT to assist or gather business requirements needed for system modifications, enhancement and implementations.
- Understand and negotiate the needs and expectations of multiple stakeholders.
- Collaborate with development teams to ensure the successful implementation of designs while adhering to technical constraints and best practices
- Meet with the project team regularly to review project deliverables and deadlines.
- Assess business processes and system inefficiencies.
- Effectively communicating your insights and plans to cross-functional team members and management.
- User Requirements Specification documentation
IT Business Analyst
Com Twenty One Ltd
01.2019 - 09.2023
- Analyzing business and user needs, documenting requirements and preparing specific proposals, with the guidance of a solutions Architect
- Documents business rules/functional requirements to support system enhancements with the guidance of a solutions Architect
- Identifying and refining current and future-state business processes by performing deep-dive analysis of current state and propose future state solutions effectively using clear and precise documentation
- Specifying inputs and formatting outputs to meet users' needs
- Analyzing and communicating stakeholder needs by translating business requirements into software requirements
- Acting as liaison between business stakeholders, such as management, customers or end users, and the software development or information technology team
- Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, to drive key business decisions
- Determining the impact of modifications and enhancements on the application
- Participating in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes
- Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs
- Presented design concepts clearly to clients and stakeholders, facilitating productive discussions around project goals and constraints.
- Established a collaborative environment by initiating regular design critiques and brainstorming sessions with team members, leading to innovative product ideas.
Business Analyst Intern
Saurus Networks
04.2016 - 12.2018
- Analyze customer business requirements, develop a sound technical design and prepare the technical proposal
- Successful deployment of technology solutions to meet customer business challenge working closely and collaboratively with customers to devise effective solutions
- Ensuring that the company's product can deliver on the customer's requirements
- Working closely with customers to understand and capture requirements challenges/needs/gaps
- Replying to customers following requests for information and proposal requests
- Providing ongoing support for customers post implementation
- Build and maintain business relationship with customers, ensuring actions are processed promptly and accurately
- Developed team communications and information for commercial reviews meetings
- Worked with General Manager Commercial and projects to resolve customers problems, improve operations and provide exceptional customer service
Education
Bachelor of Business Information Technology -
Africa Nazarene University
Nairobi,Kenya 01.2013 - 05.2016
Skills
Clear understanding of Business and Information Technology
undefinedCertification
Huawei Sales Storage Associate
References
- WALLACE NDURUNGI, INFRASTRUCTURE AND NETWORKS NAIROBI SECURITIES EXCHANGE, WNDURUNGI@NSE.CO.KE, 0724351332
- JOHN MUSILA,TECHNICAL MANAGER,JMUSILA@COM21.CO.KE,0713275788
Timeline
Business Analyst
KCB Bank Group
10.2023 - Current
IT Business Analyst
Com Twenty One Ltd
01.2019 - 09.2023
Business Analyst Intern
Saurus Networks
04.2016 - 12.2018
Bachelor of Business Information Technology -
Africa Nazarene University
01.2013 - 05.2016
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