Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Wendy Abdallah

NAIROBI

Summary

Detail-oriented document management specialist with a solid record of success in records management over 3+ years of progressive experience. Knowledgeable about organizing files and workflows according to company, client and project specifications. Desiring to apply expertise to challenging new role with Apstar Sacco.

Overview

6
6
years of professional experience

Work History

Customer Care Executive

Sunking
NAIROBI
09.2022 - Current
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
  • Investigated customer complaints and provided solutions within acceptable time frames.
  • Gathered customer feedback and reported it to management for further action.

Sales and Marketing Assistant

Freshlife Initiative
NAIROBI
08.2019 - 08.2022
  • Developed and executed marketing campaigns to promote products and services.
  • Created and maintained customer databases for sales tracking purposes.
  • Conducted market research to identify potential customers and markets.

Content Writer

Royal Media Services
NAIROBI
09.2018 - 01.2020
  • Created engaging, brand-relevant content for social media channels.
  • Created content for websites, blogs and social media accounts to increase visibility and engagement.
  • Edited existing content to ensure accuracy, clarity, readability and consistency with company standards.
  • Generated ideas for new content topics based on customer feedback and market research data.

Social Media Content Creator

Sanergy
NAIROBI
01.2019 - 07.2019
  • Developed content strategy to increase social media followers and engagement.
  • Monitored analytics and metrics to evaluate the performance of campaigns.
  • Optimized content for SEO purposes.

Education

Bachelor of Science - Information Science

Moi University
Eldoret
08-2018

High School Diploma -

Mary Mount Secondary School
Molo
11-2012

Skills

  • Digital preservation
  • Microsoft Office
  • Records Management
  • File Maintenance

Referees

1. Jotham Sibuchi

    Call Center Manager - Sunking

    Mobile: 0702455448

   Email:  jotham.sibuchi@sunking.com

2. Meryl Okoth

  Assistant Environmental/Social Safeguards Officer - EARTTDPFP Project

  Mobile: 0706843700

  Email: merylokoth.mo@gmail.com

Timeline

Customer Care Executive

Sunking
09.2022 - Current

Sales and Marketing Assistant

Freshlife Initiative
08.2019 - 08.2022

Social Media Content Creator

Sanergy
01.2019 - 07.2019

Content Writer

Royal Media Services
09.2018 - 01.2020

Bachelor of Science - Information Science

Moi University

High School Diploma -

Mary Mount Secondary School

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Wendy Abdallah