WEDDY MWENDWA NYAGA
Kenya Airports Authority(KAA)
Nairobi
Summary
Detail-oriented Bachelor of Science in Information Technology graduate with strong customer service and organizational skills. Experienced in supporting users, maintaining records, and thriving in fast-paced environments. Skilled in problem-solving, presentations, and Microsoft Office, with a proven ability to build relationships and identify opportunities to meet objectives.
Work History
Industrial Attachment- ICT Department
3 Months- Delivered ICT support to staff and users, enhancing their operational efficiency.
- Supported network troubleshooting and maintenance, ensuring system reliability.
- Assisted in network troubleshooting and maintenance.
- Installed and configured hardware and software.
- Addressed technical support requests, resolving issues to minimize downtime.
- Assisted with ICT documentation and reporting.
Education
Bachelor of Science - Information Technology
- Second-Class Honors (Upper Division)
- Completed undergraduate studies with strong foundation in IT concepts, systems, and applications.
High School Diploma
GPA: KCSE Mean Grade C+
- Certified Member of Redcross club, 2019 to 2022.
- Certified Class Representative, Christian Union, 2020 to 2022
Skills
IT Support and Troubleshooting
Network troubleshooting
Hardware and Software Installation
System monitoring
Email systems management
Office Suite proficiency
Problem solving
Teamwork and Collaboration
Communication and Interpersonal Skills
Accomplishments
- Successfully completed an Industrial Attachment at the Kenya Airports Authority (JKIA ICT Department).
- Earned the ALX Virtual Assistant Certificate, demonstrating proficiency in administrative support, communication, organization, and productivity tools.
- Earned the AICE Certificate, strengthening knowledge and skills in technology and digital innovation.
- Successfully completed a Bachelor's degree in Information Technology with Second Class Honours (Upper Division).
QUALIFICATIONS AND CERTIFICATIONS
- ALX Virtual Assistant Certification – ALX Africa, AICE Certification – ALX Africa
- US301: Human Resource Management – Saylor Academy
- IBM SkillsBuild – AI Fundamentals(In Progress)
- Customer Service & Communication Skills Training
Additional information
- Strong interest in emerging technologies such as AI, Blockchain, Cybersecurity, and Cloud Computing.
- Passionate about building innovative solutions and solving real world problems.
- Willing to learn, adapt, and contribute positively to dynamic team environment.
Timeline
Industrial Attachment- ICT Department
Kenya Airports Authority(KAA)
05.2025 - 08.2025Read More
2022-2026 University of Embu
Bachelor of Science from Information Technology
Read More
2018-2022 Kinjo Girls Secondary School
High School Diploma
Read More