Wayne Wiraka
Customer Service Representative
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
LTV Plus
Carlifonia
02.2020 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Processed customer adjustments to maintain financial accounts.
Technical Support Representative
Digital Store Kenya
Nairobi
01.2020 - 10.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Used ticketing systems to manage and process support actions and requests.
- Assisted with updating technical support best practices for use by team.
- Identified potential sales and cross-selling opportunities and informed supervisor.
Office Administrative Assistant
Kanduyi Constituency
Bungoma
11.2019 - 01.2020
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated records and files to maintain document compliance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Authored business documents to organize and emphasize information quickly and effectively.
Education
Bachelor of Science - Information Technology
Mount Kenya University
Nairobi, Kenya 01.2018 - 12.2021
Skills
Creative problem solving
Certification
CCNAv7, Switching, routing and wireless essentials
Timeline
CCNAv7, Switching, routing and wireless essentials
07-2022
Customer Service Representative
LTV Plus
02.2020 - Current
Technical Support Representative
Digital Store Kenya
01.2020 - 10.2020
Office Administrative Assistant
Kanduyi Constituency
11.2019 - 01.2020
Bachelor of Science - Information Technology
Mount Kenya University
01.2018 - 12.2021
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