WAYNE WAFULA
Data Analyst|Statistical Programmer|CRM Specialist|Sales Associate|
Nairobi
Summary
Dynamic sales professional with a proven track record at Sunda International, excelling in customer service and problem-solving. Successfully mentored junior staff, negotiated favorable contracts, and delivered insightful market reports. Skilled in data entry and active listening, I fostered strong client relationships, enhancing loyalty and driving repeat business.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Management Trainee
Sunda International
07.2024 - Current
- Mentored junior staff members to help them reach their full potential as successful sales professionals.
- Negotiated contracts with clients, securing favorable terms that benefited both parties involved.
- Supported senior management with insightful reports on market trends and future projections, aiding in informed decisionmaking.
- Trained new team members on company policies, product knowledge, and sales tactics for better productivity.
- Collaborated with marketing team to develop promotional materials that attracted potential customers and increased engagement.
- Conducted regular competitor research to stay informed of industry changes and adapt strategies accordingly.
Customer Service Representative
Eagleweb Commerce
01.2023 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Education
Bachelor - Statistics And Programming
Kenyatta University
Nairobi 12.2024
Certificate - Kenya National Examination Council
Kibabii Boys School
Bungoma12.2018
Skills
- Customer service
- Problem-solving
- Active listening
- Data entry
- Computer proficiency
Timeline
Sales Management Trainee
Sunda International
07.2024 - Current
Customer Service Representative
Eagleweb Commerce
01.2023 - 03.2024
Bachelor - Statistics And Programming
Kenyatta University
Certificate - Kenya National Examination Council
Kibabii Boys School
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