Traveling
Waweru Kirathe
Business Operations
London,United Kingdom
Summary
Promote culture of continuous improvement to maintain adaptable and responsive organizations ready for changing market conditions and business demands. Expert in business operations and successful strategies for enhancing operations, profits and performance. Personable and organized individual with proven track record in leadership and teamwork. Possesses foundational knowledge in project management principles and demonstrates strong skills in scheduling and resource allocation. Committed to driving project success through effective coordination and communication.
Overview
2024
2024
years of professional experience
2
2
Languages
Work History
Assistant Manager of Operations
Eastzone Distributors
Nairobi, Nairobi Province
1 2021 - 12.2023
- Recruit key staff members to the team
- Tracking market conditions and market trends within the industry
- Analyzing the user experience and customer journey and tracking customer needs within multiple demonstrations
- Working closely with internal and external stakeholders; external stakeholders would include providers I.e. Safaricom would run marketing activations for new products in the market
- Ensure all 5 branches run seamlessly and are up to date with information
- Conducting and planning workshops and training for all staff members when new products are brought to market
- Increased line activation in all branches from 700- 3600 monthly
- Restructured the chain of command to make it easier for staff to communicate their needs and customer needs as well
- Discovered untapped market areas that the company took advantage of
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
Events Steward
Splendid Events
London
4 2021 - 11.2021
- Cultivate professional relationships between other staff members
- Regular Stock taking for various clients that the company worked with
- Maintain a flexible approach to different tasks
- Reporting on customer needs and wants to the organization for improvement
Assistant Project Manager
Merchant Limited
04.2019 - 10.2019
- Recruiting skilled construction workers i.e plumbers, electricians, laborers etc.
- Keeping track and ensuring all construction guidelines were being followed. (law compliant)
- Identified workflow bottlenecks and implemented new and improved processes and policies
- Regularly keeping track of inventory (building materials)
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Cross functionally working with external stakeholders i.e Suppliers within the industry
- Driving the project to completion including all finishing touches, i.e tiling and paintwork
- Brought forth just in time (J.I.T) method of inventory which helped with reducing wastage and theft from workers
- Bring down revenue expenditure by 15% from building relationships with various suppliers
Customer Care
Safaricom
Nairobi, Nairobi Province
05.2018 - 10.2018
- Provide seamless interaction between customer and organization
- Engaging with technical, product, operational and business stakeholders to prioritize and build what really matters
- Provide problem solving solutions to customers
Education
Master of Science - Management
Middlesex University
London, United Kingdom 04.2001 -
Innovation and Entrepreneurship - Entrepreneurial Studies
Middlesex University
London, United Kingdom Business Management Extended diploma Level 3 - Business Administration And Management
Brookhouse International School
Nairobi,KenyaSkills
Negotiation
Mentoring and training
Multitasking
Operational Efficiency
Recruitment
Customer Relationship Management
Presentation Skills
Trend Awareness
Customer Service
Word
Excel
PowerPoint
JIRA
DISCORD
Locations
- London
Sideprojects
Operations Manager for Indie Game studio – Omega Studios, Proficient in Jira; setting dependencies and prioritizing game development tasks., Technical developer hiring; hiring frontend and backend developers.
Interests
Hiking
Video editing (content creation)
Reading
Socialising
Timeline
Assistant Project Manager
Merchant Limited
04.2019 - 10.2019
Customer Care
Safaricom
05.2018 - 10.2018
Master of Science - Management
Middlesex University
04.2001 -
Assistant Manager of Operations
Eastzone Distributors
1 2021 - 12.2023
Events Steward
Splendid Events
4 2021 - 11.2021
Innovation and Entrepreneurship - Entrepreneurial Studies
Middlesex University
Business Management Extended diploma Level 3 - Business Administration And Management
Brookhouse International School
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