Douglas Kariuki Wanjohi
Nairobi
Summary
Professional Summary
Results-driven Technical Support and Administrative Professional with a strong background in IT support, troubleshooting, and business operations. Adept at diagnosing and resolving Windows system issues, providing efficient desktop support, and ensuring seamless technology operations for both business and individual users. Known for delivering first-call resolutions, minimizing downtime, and enhancing user satisfaction through proactive problem-solving.
Highly organized and detail-oriented in administrative support, with extensive experience in managing office operations, workflow coordination, and process optimization. Skilled in multitasking, prioritization, and cross-functional collaboration to enhance productivity and efficiency. Committed to maintaining a high standard of service in both technical and administrative roles, driving operational success and user satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Bond Keeper
RISING FREIGHT
09.2021 - 08.2023
- Managed and maintained bonded warehouse records to ensure compliance with customs regulations
- Assisted in the coordination of bonded cargo clearance and proper documentation
- Monitored and updated inventory of bonded goods, ensuring accurate reporting
- Worked closely with customs officers and logistics teams to facilitate efficient cargo movement
- Ensured compliance with Kenya Revenue Authority (KRA) regulations in handling imported and exported goods
Closed Circuit Television Installer
NAIROBI
08.2020 - 01.2021
- Worked flexible hours; night, weekend, and holiday shifts
- Supervised work of contracted employees to keep on task for timely completion
- Resolved problems, improved operations and provided exceptional service
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Developed and maintained courteous and effective working relationships
Transcriptionist
REV Transcription
01.2018 - 01.2021
- Used headsets and transcribing software to take dictation of medical documents, over 50 scripts
- Returned printed and electronic form dictated reports for physician's review, signature and corrections
- Reviewed completed reports for proper formatting, grammar and sentence structure
- Reviewed and edited transcribed reports and corrected material for spelling, grammar and clarity
Technical Support
Netweb Interactive
09.2020 - 12.2020
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff
- Monitored systems in operation and input commands to troubleshoot areas
- Provided support for networking protocols and characteristics
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
- Installed Closed Circuit Television security applications and devices and suggested additional security measures
- Resolved 5 technical support inquiries per day.
Sales Person
GEEWEST ENTERPRISES
12.2016 - 04.2020
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Networked within community to build and nurture successful relationships with new and long-term customers
- Listened to clients and introduced solutions to satisfy business and personal needs
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
Education
DIPLOMA IN CUSTOMS ADMINISTRATION - Customs Administration
KENYA SCHOOL OF REVENUE ADMINISTRATION (KESRA)
Westlands, Nairobi Province, Kenya11.2025
CERTIFICATE PROGRAM IN SYSTEM INTEGRATION -
INDIAN INSTITUTE OF HARDWARE AND TECHNOLOGIES (IIHT)
Westlands, Nairobi12.2020
High School Diploma -
KANGARU SCHOOL
Embu, 0612.2016
Skills
- Technical Support
- Technical support and assistance
- Technical support knowledge
- On-Site Technical Support
- Office administration
- Report generation
- Data confidentiality
- Customs regulations
- Document verification
- Risk management
- Duty and tax calculations
Timeline
Assistant Bond Keeper
RISING FREIGHT
09.2021 - 08.2023
Technical Support
Netweb Interactive
09.2020 - 12.2020
Closed Circuit Television Installer
NAIROBI
08.2020 - 01.2021
Transcriptionist
REV Transcription
01.2018 - 01.2021
Sales Person
GEEWEST ENTERPRISES
12.2016 - 04.2020
DIPLOMA IN CUSTOMS ADMINISTRATION - Customs Administration
KENYA SCHOOL OF REVENUE ADMINISTRATION (KESRA)
CERTIFICATE PROGRAM IN SYSTEM INTEGRATION -
INDIAN INSTITUTE OF HARDWARE AND TECHNOLOGIES (IIHT)
High School Diploma -
KANGARU SCHOOL
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