Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Tools
Referees
Timeline
Generic

Wanjiru N. Jackline

Kenya,Nairobi.

Summary

Offering strong candidate background with skills in management, communication, and customer care. Knowledgeable about business operations, team leadership, and client relationship building. Ready to use and develop organizational, strategic planning, and problem-solving skills.

Overview

11
11
years of professional experience

Work history

Real Time Operations Assistant

Glovo Kenya
Nairobi
10.2022 - 03.2025
  • Conducted quality checks on all outgoing orders, ensuring professionalism and correctness.
  • Managed schedules to ensure timely delivery of orders.
  • Promptly resolved queries for enhanced customer satisfaction.
  • Ensured compliance with company policies through diligent oversight.
  • Facilitated clear communication to prevent misunderstandings.
  • Collaborated with various departments to streamline business operations.
  • Ensured correct orders got assigned to correct couriers.

Customer Service Representative

Sistema.bio
Kenya, Nairobi
02.2019 - 03.2022
  • Developed strong relationships with customers, ensuring brand loyalty and repeat business.
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Made weekly reports for easier tracking of weekly events and activities.
  • Handled high volume calls, both inbound and outbound, 70 to 100 successful outbound calls in a day.
  • Provided top-notch support for increased customer satisfaction.
  • Helped make and close sales calls, helping increase sales by a large percentage.

Administrative assistant

TwinLuck Property Developers.
Nairobi, Nairobi
01.2016 - 12.2018
  • Assisted with budget preparations, enabling effective financial planning.
  • Interacted professionally with clients, providing excellent service at all times.
  • Supported accurate record-keeping with proficient data entry skills.
  • Ensured efficient travel arrangements for staff, including booking flights and accommodations.
  • Organized client meetings, prepared agendas, and took detailed minutes.
  • Updated company databases by inputting new employee contact information and employment details.
  • Assisted in the preparation of regularly scheduled reports for upper management review.
  • Arranged site visits for clients.


Early Childhood and Development Teacher

St. Matia Mulumba
Kenya , Thika
09.2014 - 11.2015
  • Developed engaging lesson plans by applying knowledge of educational theories and methods.
  • Coordinated school trips, broadened pupils' cultural exposure and understanding.
  • Prepared stimulating classroom displays, encouraged student creativity and interest in subject matter.
  • Took part in parent-teacher meetings discussing pupil progress and potential areas for improvement.
  • Communicated regularly with parents about their children's performance and behavior at school.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Created lesson plans and scheduled each day to promote maximum student engagement.
  • Planned and organised classrooms that consistently facilitated positive learning experience.
  • Assessed student progress, provided constructive feedback for improvement.

Education

Short Course in Customer Service. - Customer Service and Relations.

Turaco.
Kenya
/2022 - /2022

Early Childhood Development Education. - Education

Mount Kenya University.
Kenya.
/2014 - /2015

Secondary Education. - Secondary Education.

VineSpring Girls Secondary School.
Kenya.
/2007 - /2011

Skills

  • Order processing expertise
  • Tactful communication
  • Efficient scheduling
  • Customer relationship management software
  • Customer relations
  • General office maintenance
  • Minute taking
  • Customer focused
  • Event planning
  • General administration
  • Communication proficiency
  • Customer Service

Languages

English
Fluent
Swahili
Fluent

Affiliations

  • Reading.
  • Travelling.

Tools

Salesforce

Zendesk

Zoho

Jira

Referees

Ann Wambui Kimani.

Managing Director,

Twinluck Properties

0726838268


John Jim Gichia.

Quality Analyst,

Glovo

0708719300

Timeline

Real Time Operations Assistant

Glovo Kenya
10.2022 - 03.2025

Customer Service Representative

Sistema.bio
02.2019 - 03.2022

Administrative assistant

TwinLuck Property Developers.
01.2016 - 12.2018

Early Childhood and Development Teacher

St. Matia Mulumba
09.2014 - 11.2015

Short Course in Customer Service. - Customer Service and Relations.

Turaco.
/2022 - /2022

Early Childhood Development Education. - Education

Mount Kenya University.
/2014 - /2015

Secondary Education. - Secondary Education.

VineSpring Girls Secondary School.
/2007 - /2011

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Wanjiru N. Jackline