Wanja Kahiga
Summary
Dedicated Customer Service Assistant with extensive experience at Twiga Chemicals Limited,
enhancing customer satisfaction through clear effective communication and effective problem-solving. Proven ability to train staff and foster a collaborative environment, strengthening company reputation. Adept at using SAP to ensure data accuracy and reduce errors, contributing to operation efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Twiga Chemicals Limited
Nairobi, Kenya
08.2016 - 06.2024
• Resolved customer issues promptly, contributing to high satisfaction levels.
• Managed high call volumes with professionalism consistently exceeding expectations.
• Implemented feedback mechanisms to improve service processes and customer satisfaction.
• Trained new employees in customer service best practices, ensuring consistent service quality.
• Processed orders accurately, reducing errors and enhancing customer trust.
Education
Business Management And Administration -
Daystar University
Nairobi, Kenya01.2024
Marketing, Advertising And Public Relations -
Zetech University
Nairobi, Kenya11.2014
Skills
Customer engagement
Conflict resolution
Time management
Empathetic communication
Certification
Public Relations Society of Kenya (PRSK) - Membership 3252.
References
References available upon request.
Timeline
Customer Service Assistant
Twiga Chemicals Limited
08.2016 - 06.2024
Business Management And Administration -
Daystar University
Marketing, Advertising And Public Relations -
Zetech University