Wambui Wanja Mburu
Hotelier
Kikuyu, Kiambu District,13
Summary
Goal-oriented manager with distinguished experience in the hospitality industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Management Development Program
Heritage Hotels Limited
03.2023 - Current
- Enhanced profitability by reviewing revenue pipelines to increase sales revenue.
- Organized events and collaborated with other departments to personalize guest experience.
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Created reports and targeted lists to present to upper management.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Established strong professional relationships with potential clients by conducting show rounds.
- Reviewed client concerns and recommended appropriate changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Sales Associate
GO PLACES DIGITAL
10.2022 - 11.2022
- Built relationships with customers to encourage repeat business.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer questions about products and services and promoted key items.
- Volunteered for extra shifts and other busy periods to alleviate staffing shortages.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Apprentice
THE SOCIAL HOUSE NAIROBI
05.2022 - 07.2022
- Developed keen eye for detail and commitment to producing quality work.
- Learned proper and safe use and maintenance of equipment and material.
- Provided excellent customer service.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Attended departmental meetings and gained invaluable knowledge and insight into housekeeping best practices and emergency situation response.
Housekeeping Intern
LA MADA HOTEL
01.2020 - 03.2020
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Demonstrated attention to detail while performing deep-cleaning tasks such as washing windows and dusting light fixtures.
- Collaborated with other departments in the hotel to ensure seamless communication regarding guest needs and preferences.
- Enhanced hotel cleanliness standards by conducting thorough inspections of assigned areas and addressing any issues promptly.
Administrative Intern
HARTFIELD GARDENS KAREN
10.2018 - 12.2018
- Observed experienced professionals in action, gaining valuable insights into best practices within the field.
- Assisted in hosting guests and building guest relations.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Completed assigned tasks efficiently and accurately, contributing to overall product success.
- Gained exposure to different departments, broadening understanding of hotel operations.
Education
Bachelor of Science - Hospitality Management
Strathmore University
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Interpersonal Skills
Data Confidentiality
Staff Supervision
Reliability
Staff Training and Development
Report Preparation
Budgeting and Expenditures
Client Retention
Multitasking Abilities
Customer Portfolio Management
Effective Communication
Certification
HOTEL BUSINESS ACUMEN
Timeline
Management Development Program
Heritage Hotels Limited
03.2023 - Current
Sales Associate
GO PLACES DIGITAL
10.2022 - 11.2022
Apprentice
THE SOCIAL HOUSE NAIROBI
05.2022 - 07.2022
HOTEL BUSINESS ACUMEN
03-2022
Housekeeping Intern
LA MADA HOTEL
01.2020 - 03.2020
Administrative Intern
HARTFIELD GARDENS KAREN
10.2018 - 12.2018
Bachelor of Science - Hospitality Management
Strathmore University
04.2001 -