Summary
Overview
Work History
Education
Skills
Websites
Professional Courses
Career Profile Summary
Awards
Timeline
Generic

Wambui Muchiri

Nairobi

Summary

Business development professional with ability to identify growth opportunities, drive strategic initiatives, foster partnerships, cultivate client relationships, and achieve results. Known for flexibility, effective communication, and negotiation skills. Detail-oriented Administrative Officer with 5 years of experience optimizing office operations. Proven track record of implementing efficient administrative processes, managing resources, and providing exceptional support to enhance organizational productivity. Excellent communication, time management, and organizational skills. Seeking a position to advance career utilizing skills and experience to ensure productivity and effectiveness.

Overview

16
16
years of professional experience

Work History

Business Development Officer

COFFEEBEE PROCESSORS LTD
01.2024 - Current
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Generated new business with marketing initiatives and strategic plans.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Mentored junior team members, sharing expertise and fostering a collaborative work environment focused on achieving shared goals.
  • Expanded market share by conducting comprehensive market research and competitor analysis.
  • Visit existing and potential customers regularly to promote CoffeeBee products.
  • Present, promote, and sell coffee products to prospective customers using solid knowledge of the product line and customer needs.
  • Achieve agreed-upon sales targets and outcomes within the scheduled timeframe.
  • Maintain a strong understanding of product features, benefits, and positioning.
  • Monitor competitor activities and report relevant market intelligence to the regional sales manager.
  • Collect and follow up on customer feedback and complaints to ensure high customer satisfaction.
  • Prepare daily, weekly, and monthly field sales reports and share market insights.
  • Support in merchandising, brand visibility, and customer training where necessary.
  • Coordinate with the logistics and delivery team to ensure timely order fulfillment.

ENTREPRENEUR / OPERATIONS MANAGER / BUSINESS DEVELOPMENT MANAGEMENT

DIGNITY WEAR LIMITED
01.2021 - Current
  • Production planning: developing and implementing production schedules to meet customer demand. Coordinating with other departments to ensure timely availability of materials, equipment and workforce.
  • Quality Control: Implementing and overseeing quality control measures to ensure that garments meet the required standards and specifications.
  • Supply chain Management: Managing the procurement of raw materials, fabrics and other necessary components. Establishing relationships with suppliers and negotiating contracts to ensure a stable supply chain.
  • Inventory Management: Monitoring and controlling inventory levels to prevent shortages or overstock situations.
  • Cost control and Budgeting: developing and managing budgets for the production department. Identifying cost saving opportunities and implementing strategies to improve operational efficiency.
  • Workforce management: Overseeing staffing levels and coordinating workforce requirements. Providing leadership and direction to production teams, ensuring they are well-trained and motivated.
  • Health and Safety Compliance: implementing safety protocols and procedures to create a secure working environment.
  • Production performance Analysis: monitoring key performance indicators (KPIs) to assess production performance. Analyzing data to identify trends, inefficiencies, and areas for improvement.
  • Logistics and Distribution: Coordinating the shipping and distribution of finished garments. Working with logistics partners to optimize transportation and delivery processes.
  • Customer Satisfaction: collaborating with sales and marketing teams to understand customer requirements, and feedback.
  • Key Achievement: Capacity building: training a pool of tailors in informal settlement.
  • Key Achievement: Setting up a mini factory for garment production, that has a capacity of employing 60 workers.

INVESTOR RELATIONS ASSOCIATE

GOLD AVENUE AFRICA
01.2019 - 04.2021
  • Assisting in the creation and upkeep of the company's investor relations plan.
  • Managing relationships with the Employer's investors, by handling their queries and correspondence, and participating in investor meetings and other related projects.
  • Introducing prospective clients/investors to the company's investment products.
  • Managing and maintaining investors' data in computer databases.
  • Managing the distribution of reports, newsletters and sharing any important update of the company to the investors.
  • Monitoring, processing and recording investor capital movements including subscriptions, redemptions and transfers.
  • Reconciling, maintaining, and updating investor capital balances, cash flows, and collateral materials.
  • Analyzing and sharing investors investment statement on monthly, quarterly, annually or when requested.
  • Assessing trends, client demographics, and historical account information by tracking and analyzing sell-side research on the company, peers, and industry.
  • Ad hoc paperwork & duties
  • Key Achievement: Creating an effective investor relations communication strategy.
  • Key Achievement: Implementing a customer relationship management system (CRM) for investors.
  • Key Achievement: On boarding a large number of investors in 2019 using various marketing channels, (Digital marketing, Open days, Exhibitions, Agents)

OFFICE ADMINISTRATOR

JOMO KENYATTA UNIVERSITY INDUSTRIAL PARK (JKUAT-IP)
01.2016 - 12.2018
  • Handling internal and external communications, through emails, phone calls, one on one.
  • Managing business development manager's calendar, appointments, meetings and logistics.
  • Minutes writing and distribution of meeting agendas.
  • Preparing department budget and any other requisition for approvals.
  • Processing financial transactions, sales reports, expense reports, reimbursements and invoices.
  • Filling and maintaining proper database.
  • Coordinating training, conferences, events and other functions.
  • Support business development manager's projects and potential leads.
  • Prepare annual company report on sales performance and finances.
  • Attending to clients and guests.
  • Sending quotations, proposals and agreements to clients.
  • Marketing Taifa Elimu solution, JKUAT taifa laptops to schools, institutions, tradeshows and social media.
  • Processing sales orders and updating sales pipeline.
  • Coordinating sales team marketing schedule with the logistic personnel.
  • Providing a point of contact for customers with queries about orders or deliveries.
  • Supporting the sales force with general operations to help reach the team's objectives.
  • Updating team on the new sales procedures and policies.
  • Liaising with the Logistics department to ensure timely deliveries to customers.
  • Communicating important feedback from customers internally
  • Key Achievement: Streamlined administrative processes, resulting in increased overall efficiency.
  • Key Achievement: Implemented time-saving measures, such as optimizing workflows and introducing new technologies.
  • Key Achievement: Identified cost-saving opportunities in office supplies, equipment, or services.
  • Key Achievement: Negotiated favorable contracts with vendors, leading to reduced expenses.
  • Key Achievement: Implemented a centralized communication system that improved collaboration among team members.
  • Key Achievement: Implementing customer Relation Management System (CRM) for accurate data entry.
  • Key Achievement: Successfully managed document digitization projects, reducing paper usage and increasing accessibility.
  • Key Achievement: Implemented employee engagement initiatives, leading to improved morale and productivity.
  • Key Achievement: Received positive feedback from participants on the smooth execution of events.
  • Key Achievement: Developed training programs that improved staff skills and competencies.
  • Key Achievement: Successfully managed and completed special projects within established timelines.
  • Key Achievement: Demonstrated project management skills in handling complex tasks or initiatives.

WAITRESS

BLUEPOST HOTEL
01.2011 - 12.2011
  • Greeting guests and presents them with the menu.
  • Informing guests about the special items for the day and menu changes if any.
  • Suggesting food and beverages to the guest and also try to upsell.
  • Taking food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
  • Obtaining revenues, issuing receipts, accepting payments, returning the change.
  • Performing basic cleaning tasks as needed or directed by supervisor.
  • Key Achievements: Good customer service.
  • Key Achievements: In-depth experience in the hospitality industry.

FRONT OFFICE

MURSOI INVESTMENT LTD
01.2010 - 12.2010
  • Welcoming clients.
  • Answering incoming calls.
  • Keeping track of guest telephone calls.
  • Records keeping.
  • Customer care.
  • Welcoming guests.
  • Coordination of daily office duties.
  • Data entry and data management.
  • Records management and filling.
  • Minutes writing and other internal memo.
  • Requisitioning of office equipment from procurement and central store.
  • Opening and delivering mails.
  • Forwards information by receiving and distributing communications.

Education

Bachelors of Business Administration -

Kenya Methodist University
12.2014

Diploma - Airline and Cabin Crew

Nairobi Aviation College
01.2011

Certificate - Computer Packages

Futurecom Computer Studies College
01.2010

Kenya Certificate of Secondary Education -

Mirithu Secondary School
11.2009

Skills

  • Prospecting and lead generation
  • Territory management
  • Customer relationship management (CRM) systems
  • Product demonstrations and presentations
  • Order processing and tracking
  • Sales reporting and market analysis
  • Route planning and coverage optimization
  • Negotiation and closing deals
  • Merchandising and brand visibility
  • Office Management
  • Client's Relationship and communication expertise
  • Vendor and Contract Management
  • Technology and IT support
  • Meeting and Event coordination
  • Policy Implementation
  • Project management
  • Training and mentoring
  • Quality control

Professional Courses

  • Uniathena Certificate: Operations and Project Management, 01/01/24
  • Alison Courses (CPD Certified) - Operations Management, Strategy and Product Design, 05/01/23
  • Alison Courses (CPD Certified) - Beginner sales, 01/01/23
  • Alison Courses (CPD Certified)- Fashion and design, 07/01/22

Career Profile Summary

 Results-driven and self-motivated Business Development Officer with over years of proven experience in driving sales growth, building strong client relationships, and expanding market share in competitive sectors. Skilled in territory management, customer acquisition, product presentations, and after-sales service. Demonstrates excellent communication, negotiation, and problem-solving skills with a strong ability to meet and exceed targets under minimal supervision. Passionate about customer satisfaction and brand representation. Currently seeking a dynamic sales role within a forward-thinking company where I can contribute to business growth and build a successful long-term career. 

Awards

  • 2010, Certificate in participation in Basic First Aid At work (Red cross Kenya)
  • 2014, Certificate in participation in Senior First Aid Course (Red Cross Kenya)
  • 2014, Certificate in participation in Finance Society of Kenyatta University (ACCA)
  • 2016, Certificate in participation of Rehau Homegas Training Course (JKUAT)

Timeline

Business Development Officer

COFFEEBEE PROCESSORS LTD
01.2024 - Current

ENTREPRENEUR / OPERATIONS MANAGER / BUSINESS DEVELOPMENT MANAGEMENT

DIGNITY WEAR LIMITED
01.2021 - Current

INVESTOR RELATIONS ASSOCIATE

GOLD AVENUE AFRICA
01.2019 - 04.2021

OFFICE ADMINISTRATOR

JOMO KENYATTA UNIVERSITY INDUSTRIAL PARK (JKUAT-IP)
01.2016 - 12.2018

WAITRESS

BLUEPOST HOTEL
01.2011 - 12.2011

FRONT OFFICE

MURSOI INVESTMENT LTD
01.2010 - 12.2010

Diploma - Airline and Cabin Crew

Nairobi Aviation College

Certificate - Computer Packages

Futurecom Computer Studies College

Kenya Certificate of Secondary Education -

Mirithu Secondary School

Bachelors of Business Administration -

Kenya Methodist University

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Wambui Muchiri