WALTER MUGENDI
Nairobi
Summary
Results-driven IT professional with under one years of experience managing networks, troubleshooting technical issues, and implementing innovative solutions. Skilled in system administration, cybersecurity, and project management. Demonstrated track record of improving efficiency and reducing downtime.
Overview
1
1
year of professional experience
Work History
Travel Consultant
GREENFORT VENTURES INTERNATIONAL TRAVELS & TOURS
Nairobi, Koinange Street, Kenya House Complex
08.2023 - 09.2024
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Built strong relationships with clients through exceptional communication and personalized service.
Pre-sales
Next Technologies
Kilimani, Nairobi
05.2023 - 07.2023
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved complex technical issues during pre-sales engagements, demonstrating problem-solving skills that built customer trust in our solutions.
- Educated clients on the technical aspects of products, ensuring they had a clear understanding of functionality and benefits.
- Conducted market research to identify trends and opportunities for product development or improvement.
Technical Project Manager
NEXT TECHNOLOGIES
NAIROBI Kimani, Nairobi
05.2023 - 07.2023
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- Communicated project plans and progress to key stakeholders and project contributors.
- Identified risks early in the project lifecycle, developing mitigation plans to prevent schedule delays or cost overruns.
- Ensured all projects adhered to quality standards by implementing rigorous testing procedures and closely monitoring progress reports.
Networking Engineer
NEXT TECHNOLOGY
NAIROBI Kilimani, Nairobi
05.2023 - 07.2023
- Monitored system performance to identify potential issues.
- Implemented disaster recovery plans that minimized data loss during unforeseen events or system failures.
- Database Management
- Server ,Cabinets and Ethernet Cables installation and troubleshooting
Education
Bachelor - Bussines Information And Technology
Dedan University of Science and Technology
06.2024
High School Diploma -
Mukuuni High School
12.2019
High School Diploma -
Muriru Primary School
12.2013
Primary Education -
CHogoria Boys Primary School
12.2007
Skills
- Strong Communication Skills
- Technical Documentation preparation
- Executive Travel
- Customer Engagement
- Solution selling
- Sales Support
- Technical Support
- Technical Troubleshooting
- System updates/Server maintenance
- Data Analysis/Business Analysis(python,Tableau,Power Bi)
Languages
English
Kiswahili
Kimeru
Personal Information
- Title: Information Technology (IT)
- Date of Birth: 08/29/99
- Nationality: Kenyan
References
- Andrew Wafula, Project manager at Next Technologies, (254)704144041, awafula@next.co.ke, Project Manager
- Marvin Kadenge, Pre-Sales Engineer at Next Technologies, marvinkadenge@gmail.com
- Kelvin Kiruka, Network Engineer at Next Technologies, 7177-51524, Network E
- Prof Henry Mutembei, Vc Chuka University, (254)7248-57668
- Jocyline Karambu, C.E.O. at LeisureTime Adventures, (254)712996173, jocylinekarambu@gmail.com, Adviser
Hobbies
Reading
Blogging
Gaming
Travelling
Timeline
Travel Consultant
GREENFORT VENTURES INTERNATIONAL TRAVELS & TOURS
08.2023 - 09.2024
Pre-sales
Next Technologies
05.2023 - 07.2023
Technical Project Manager
NEXT TECHNOLOGIES
05.2023 - 07.2023
Networking Engineer
NEXT TECHNOLOGY
05.2023 - 07.2023
Bachelor - Bussines Information And Technology
Dedan University of Science and Technology
High School Diploma -
Mukuuni High School
High School Diploma -
Muriru Primary School
Primary Education -
CHogoria Boys Primary School