Summary
Overview
Work History
Education
Skills
Timeline
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Walter Kinuthia

Bartender/Mixologist
Nairobi,Nairobi

Summary

GENDER ; MALE NATIONALITY ; KENYAN PERSONAL STATEMENT Am a results-driven individual with 6+ years of successful experience as a restaurant different departments in chain concepts. I am committed to providing an incredible guest experience to all diners so they will continue to patronize the establishment. Food quality is of top importance to me, and I strive to ensure that all plates served look and taste amazing. I am talented in working with a team of employees from diverse backgrounds and using creative methods to keep everyone motivated and working towards a common goal. Excellent admin skills, thorough knowledge of all Microsoft Office programs, as well as proficiency in minute-taking and extensive experience liaising with guests and also a digital strategist and social media marketer. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
1
1
Language

Work History

BARTENDER/MIXOLOGIST

IBIS STYLES NAIROBI
06.2020 - Current
  • Prepare and serve a wide range of beverages, including cocktails, beers, wines, and non-alcoholic drinks
  • Engage with customers, take orders, and provide recommendations based on their preferences
  • Create a welcoming and friendly atmosphere, ensuring a positive customer experience
  • Manage the bar area, including stocking and organizing inventory
  • Handle cash transactions, operate the cash register, and process payments
  • Maintain cleanliness and hygiene standards in the bar area
  • Adhere to responsible alcohol service practices and ensure customers' safety
  • Demonstrate knowledge about different types of alcohol and their pairing with various cuisines
  • Collaborate with other staff members to ensure smooth operations
  • Develop creative and innovative cocktail recipes, pushing the boundaries of flavour combinations
  • Experiment with different spirits, liqueurs, bitters, fruits, herbs, and other ingredients
  • Curate and update cocktail menus to reflect the bar's identity and customer preferences
  • Continuously learn about new ingredients, techniques, and mixology trends
  • Balance flavours and create harmonious cocktail profiles
  • Focus on the visual presentation of cocktails, utilizing garnishes, glassware, and unique serving methods
  • Incorporate flair and showmanship techniques to entertain and engage customers
  • Collaborate with bartenders and other staff members to maintain a cohesive bar experience
  • Stay updated on industry standards, regulations, and best practices.

SERVICE AND CUSTOMER RELATIONS SUPERVISOR

HONEY AND DOUGH RESTAURANT, CAPTAIN, RESTAURANT
08.2021 - 04.2022
  • Greet and escort customers to their tables
  • Present menu and provide detailed information when asked (e.g
  • About portions, ingredients or potential food allergies)
  • Prepare tables by setting up linens, silverware and glasses
  • Inform customers about the day’s specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders, using a POS ordering software
  • Communicate order details to the Kitchen Staff
  • Serve food and drink orders
  • Check dishes and kitchenware for cleanliness and presentation and report any problems
  • Arrange table settings and maintain a tidy dining area
  • Deliver checks and collect bill payments
  • Carry dirty plates, glasses and silverware to kitchen for cleaning
  • Follow all relevant health department regulations
  • Provide excellent customer service to guests
  • Managing workflow
  • Training new hires
  • Creating and managing team schedules
  • Reporting to HR and senior management
  • Evaluating performance and providing feedback
  • Identifying and applying career advancement opportunities
  • Helping to resolve employee issues and disputes.

FOOD AND BEVERAGE SUPERVISOR/SOCIAL MEDIA STRATEGIST

SIPPERS AND DINERS RESTAURANT AND LOUNGE
09.2020 - 05.2021
  • Responsible for varied duties involved in the overall operation of the restaurant including maintaining the company and brand standards
  • Presenting a professional image at all times, coaching, counseling, and developing team members, maximizing sales and profitability, controlling expenses, meeting budgetary constraints, handling guest complaints, and ensuring sanitation, safety, and food quality
  • Contributing to the overall success and profitability of the company and delivers on the company and brand promises
  • Ensuring each guest receives excellent service by providing an environment which includes maintaining the brand standards, solid knowledge of the menu, and all other components of gracious hospitality
  • Training, developing, and communicating with all team members as well as assist the general manager through consistent weekly meetings with all team members
  • Monitoring inventory levels and report all concerns to the general manager
  • Developing and assigning daily goals and tasks and assure completion through consistent follow-up
  • Provide professional internal consulting that creates measurable performance solutions and long-term growth and development for all Ruby Tuesday employees
  • Consult with management to conduct training and development needs analysis that identifies what knowledge and skills of staff and crew need to perform at or above our brand performance standards
  • A leader of a team tasked with improving restaurants trip advisor ranking, doing so by over 250 spots in 3 months
  • Responsible for elevating restaurants core business performance measurements through a relentless focus on the basics
  • Worked with unhappy guests, making certain they leave pleased and return
  • Full accountability for the execution and delivery of the new hire welcome and orientation programs for all new employees joining the company
  • Conduct training sessions covering specified areas such as on-the-job training, diversity, harassment, ethics, guest service, sales techniques, health and safety practices, public relations, refresher training, leadership and managerial training and food and beverage specification.

STOCK CONTROLLER/SUPERVISOR/SOCIAL MEDIA MARKETER

COLOSSEUM COFFEE BAR AND RESTAURANT
08.2019 - 03.2020
  • And responsibilities
  • Tracking shipments, overseeing inventory audits and maintaining reports of purchases and pricing
  • I was familiar with supply chain procedures and have good communication skills to interact with vendors, clients and internal teams
  • Managing workflow
  • Training new hires
  • Creating and managing team schedules
  • Reporting to HR and senior management
  • Evaluating performance and providing feedback
  • Identifying and applying career advancement opportunities
  • Helping to resolve employee issues and disputes.

WAITER

LORD ERROL GOURMET RESTAURANT
01.2018 - 10.2018
  • Greet and escort customers to their tables
  • Present menu and provide detailed information when asked (e.g
  • About portions, ingredients or potential food allergies)
  • Prepare tables by setting up linens, silverware and glasses
  • Inform customers about the day’s specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders, using a POS ordering software
  • Communicate order details to the Kitchen Staff
  • Serve food and drink orders
  • Check dishes and kitchenware for cleanliness and presentation and report any problems
  • Arrange table settings and maintain a tidy dining area
  • Deliver checks and collect bill payments
  • Carry dirty plates, glasses and silverware to kitchen for cleaning
  • Follow all relevant health department regulations
  • Provide excellent customer service to guests

WAITER

BIG SQUARE KENYA
01.2017 - 12.2017
  • Provide the perfect service experience for every Guest
  • Ensure the Guest feels important and welcome in the restaurant
  • Ensure hot food is hot and cold food is cold
  • Adhere to timing standards for products and services
  • Look for ways to consolidate service and increase table turns
  • Present menu, answer questions and make suggestions regarding food and beverage
  • Serve the Guest in an accommodating manner
  • Must know all food liquor, beer, wine and retail offered
  • Apply positive suggestive sales approach to guide Guests
  • Pre-bus tables; maintain table cleanliness, bus tables
  • Looks for ways to avoid waste and limit costs
  • Assist in keeping the restaurant clean and safe
  • Provide responsible service of alcoholic beverages
  • Deliver food and beverages to any table as needed
  • Report to property on time and in proper uniform

WAITER

CRAVE KITCHEN KIKUYU
02.2015 - 09.2016
  • Greet and escort customers to their tables
  • Present menu and provide detailed information when asked (e.g
  • About portions, ingredients or potential food allergies)
  • Prepare tables by setting up linens, silverware and glasses
  • Inform customers about the day’s specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders, using a POS ordering software
  • Communicate order details to the Kitchen Staff
  • Serve food and drink orders
  • Check dishes and kitchenware for cleanliness and presentation and report any problems
  • Arrange table settings and maintain a tidy dining area
  • Deliver checks and collect bill payments
  • Carry dirty plates, glasses and silverware to kitchen for cleaning
  • Follow all relevant health department regulations
  • Provide excellent customer service to guests

Education

Diploma - professional bartending

Nairobi Bar School
09.2022 - 05.2022

Degree - Hospitality Management

UNICAF International University
05.2018 - 05.2021

Diploma - Business and Hospitality Management

Kenya Utalii College
01.2015 - 05.2017

Certificate in hospitality management - undefined

Premier professional institute Kikuyu
01.2014 - 05.2015

Advanced computer studies certificate - undefined

Faraja Institute of Business Studies
12.2013 - 05.2014

Certificate in computer applications and systems - undefined

Partners computer training college
12.2012 - 05.2013

K.C.S.E -

Munyeki Secondary School-Ol Kalou
04.2001 -

Skills

MS Word, Access and PowerPoint and Spreadsheetsundefined

Timeline

Diploma - professional bartending

Nairobi Bar School
09.2022 - 05.2022

SERVICE AND CUSTOMER RELATIONS SUPERVISOR

HONEY AND DOUGH RESTAURANT, CAPTAIN, RESTAURANT
08.2021 - 04.2022

FOOD AND BEVERAGE SUPERVISOR/SOCIAL MEDIA STRATEGIST

SIPPERS AND DINERS RESTAURANT AND LOUNGE
09.2020 - 05.2021

BARTENDER/MIXOLOGIST

IBIS STYLES NAIROBI
06.2020 - Current

STOCK CONTROLLER/SUPERVISOR/SOCIAL MEDIA MARKETER

COLOSSEUM COFFEE BAR AND RESTAURANT
08.2019 - 03.2020

Degree - Hospitality Management

UNICAF International University
05.2018 - 05.2021

WAITER

LORD ERROL GOURMET RESTAURANT
01.2018 - 10.2018

WAITER

BIG SQUARE KENYA
01.2017 - 12.2017

WAITER

CRAVE KITCHEN KIKUYU
02.2015 - 09.2016

Diploma - Business and Hospitality Management

Kenya Utalii College
01.2015 - 05.2017

Certificate in hospitality management - undefined

Premier professional institute Kikuyu
01.2014 - 05.2015

Advanced computer studies certificate - undefined

Faraja Institute of Business Studies
12.2013 - 05.2014

Certificate in computer applications and systems - undefined

Partners computer training college
12.2012 - 05.2013

K.C.S.E -

Munyeki Secondary School-Ol Kalou
04.2001 -

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Walter KinuthiaBartender/Mixologist